goldenfleece
Guest
- Joined
- Dec 29, 2014
- Messages
- 29
- Reaction score
- 23
- Points
- 63
- Location
- Ocala, Florida
- Resorts Owned
-
Legacy Indian Shores
Sheraton Vistana
Enchanted Isle Resort
Just a heads-up concerning serious service issues at Interval. I recently re-joined after a few years away, and what a RUDE awakening. Interval is no longer the company it was. I deposited a Week 8, deluxe, oceanfront studio, sleep 4, with a full kitchen at Wyndham's Sea Gardens in Pompano Beach. When it appeared on my account as a hotel unit, sleep 2, with a limited kitchen, I called Interval's customer service. The lady canceled my deposit, thinking she could re-enter it correctly. Wrong, didn't work.
Then, she had to "email" a supervisor to try to get help. The supervisor told her Interval had in their records it was a hotel room, and there was nothing they could do about it. She was too stupid and lazy to simply call the resort manager and get the correct details. I was on hold for a very long time to hear this ridiculous answer.
Then the next day, I find out the customer service agent accidentally canceled my ongoing search, so it had to be started all over again.
Also, I don't think I need to tell anyone on this board that Week 8 on the beach in south Florida is SUPER RED. In return, Interval has been offering me low season, low rated resorts for an exchange, and then want me to pay another $99.00 to be able to get a 1 bedroom, sleep 4. They want me to pay another $198 on top of the $179 exchange fee, and the $89 "membership" fee to get a 2 bedroom. Mind you, that is for ANY dump they offer me.
Where is the value in depositing a highly desirable week with Interval? They don't give any weight to that anymore. Are they crazy they expect me to pay an extra $466 in total fees to trade into a 2 bedroom that is off-season, and a low rated property??
I'm not even going to go into the multiple times I have called and had to hold forever, then the person can't help, and tries to transfer me, only to get disconnected.... I'm talking about a total breakdown in service. I have to pay $89 a year for a "membership" for that???
No more, thank you.
Then, she had to "email" a supervisor to try to get help. The supervisor told her Interval had in their records it was a hotel room, and there was nothing they could do about it. She was too stupid and lazy to simply call the resort manager and get the correct details. I was on hold for a very long time to hear this ridiculous answer.
Then the next day, I find out the customer service agent accidentally canceled my ongoing search, so it had to be started all over again.
Also, I don't think I need to tell anyone on this board that Week 8 on the beach in south Florida is SUPER RED. In return, Interval has been offering me low season, low rated resorts for an exchange, and then want me to pay another $99.00 to be able to get a 1 bedroom, sleep 4. They want me to pay another $198 on top of the $179 exchange fee, and the $89 "membership" fee to get a 2 bedroom. Mind you, that is for ANY dump they offer me.
Where is the value in depositing a highly desirable week with Interval? They don't give any weight to that anymore. Are they crazy they expect me to pay an extra $466 in total fees to trade into a 2 bedroom that is off-season, and a low rated property??
I'm not even going to go into the multiple times I have called and had to hold forever, then the person can't help, and tries to transfer me, only to get disconnected.... I'm talking about a total breakdown in service. I have to pay $89 a year for a "membership" for that???
No more, thank you.