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Car Dealerships Across US Halt Services After Cyberattack

DrQ

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Car Dealerships Across US Halt Services After Cyberattack

A BMW store in Manhattan told customers that it was forced to halt all new business, including scheduling appointments or car servicing. When asked how long its operations may be disrupted, a customer care representative for the store responded, “I truly have no idea.”​
Other dealerships also struggled to do business. “We can’t access customer records, can’t set certain appointments. We can’t even print a repair order,” said Claire Glassmire, a receptionist at Barbera’s Autoland in Philadelphia. Employees have been using workarounds all day, said Glassmire, adding that “all our hands are tied.”​
Proton’s Holton said some CDK functions began to come back online Wednesday afternoon, but others remained down and the restored services weren’t fully operational.​
 

clifffaith

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Our San Juan Capistrano Ford dealer was hacked a few months ago. They lost their phones and computers. Dropped the car off on a Monday and they went silent. We started calling midday Tuesday and could not get anyone to answer the phone. They patched something together by Friday and we were able to find out the car was ready late afternoon. Got stood up by four or five Lyft drivers who accepted then rejected the dealership’s request to pick us up, so got a ride over Saturday (we are a one car family now). Car hadn’t been touched because apparently even within the facility the mechanics and service writers couldn’t communicate with each other. Got our $600 back and went down the street to another mechanic who charged $400 to replace the varmint chewed wiring.
 
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Reactions: Tia

DrQ

TUG Member
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Location
DFW
Resorts Owned
HICV, Westgate (second cousin, twice removed)

CDK Global issues urgent warning to the public after 'bad actors' launch global cyberattack​

The Illinois-based company issued an urgent warning Friday, cautioning people about bad actors posing as employees during phone calls to get credit card details and access to their accounts.​

 
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