• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Cancelling II reservation

GTLINZ

TUG Review Crew: Veteran
TUG Member
Joined
Mar 31, 2008
Messages
1,011
Reaction score
445
Points
443
Location
Georgia
We had a shortstay in Orlando for this week starting Monday. Once the parks were closed down, I called Hyatt last Friday to see what my options were - and I had no option other than to cancel and lose my points and reservation fee - so I let it sit. I would honestly rather the resort get something instead of it all being lost with Interval.

I got an email from Interval on Saturday - it mentioned options with full exchanges but not shortstays. I called Interval and after a long hold they said they could not help me because my account status was "different" and could only transfer me to Hyatt (who was closed by then for the weekend).

So I called Monday morning and the Hyatt Interval rep had to speak to a supervisor. They cancelled my reservation and gave me an AC which is good thru the end of 2020 but only for inventory available 30 days out. It may be slim pickings but I was happy they gave me some options.

We have another Interval reservation with a check in on May 1st - which is 1 day past the current window that Interval mentioned in their email for reservations thru April 30th. I hope for everyone's sake it has all calmed down by then. There are a lot of folks out of work because of the shutdowns and my lost vacations and revenues would pale compared to what they are experiencing. But we are all hopefull and do our contingiency planning.

The Hyatt Interval rep also said to keep an eye out for May 1st and past as the whole situation is fluid.
 

GTLINZ

TUG Review Crew: Veteran
TUG Member
Joined
Mar 31, 2008
Messages
1,011
Reaction score
445
Points
443
Location
Georgia
If anyone has a full week exchange and calls in please let us know what Hyatt is able to do. I suspect my May 1st full week is still iffy.
 

Norcal5

TUG Member
Joined
May 31, 2017
Messages
211
Reaction score
84
Points
139
I had eplus so was able to move my Las Vegas to Palm Springs later in the year. However, I did learn one thing. They offered to extend my booking of March 27 in Las Vegas our over a year, she just said she would have to get an override to do this. I may still do that.
 

GTLINZ

TUG Review Crew: Veteran
TUG Member
Joined
Mar 31, 2008
Messages
1,011
Reaction score
445
Points
443
Location
Georgia
Update - they did give me a cert comparable to my week reservations that has no fee. They also waived the 30-60 day restriction - I can see out past that. it is good thru the end of 2020 but can be extended.

There are some restrictions - no Keys, no Fort Lauderdale, no SoCal and some others - but for the most part it was a very reasonable solution.
 
Top