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Cancellation woes

OutSkiing

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Is anyone else having cancellation woes? We originally had a trip to Rio Mar Puerto Rico planned for 5/28/2020 booked 10 months ago. But we were worried about closure due to covid19 so in April we booked a week at Seawatch in Myrtle starting 5/30. Sure enough Puerto Rico said they would not open until 6/1 so our Puerto Rico had to be cancelled. No opportunities June 1st either.

Come 5/15 we got an email saying our Seawatch was cancelled. Apparently Wyndham is going for 30% occupancy so they are cancelling more recent reservations and keeping the old.

Fortunately, we clicked through to RCI and there are plenty of non-Wyndham resorts opening up. We found a gold crown in Florida we've always wanted to visit and we're good to go. Private beach, all amenities open including pools. Of course we'll be careful to use masks etc. but beats sitting at home.

It seems like Wyndham is opening later and keeping pools closed longer than state regulations require and later than other resorts.

Bob
 

Cyrus24

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Fortunately, we clicked through to RCI and there are plenty of non-Wyndham resorts opening up. We found a gold crown in Florida we've always wanted to visit and we're good to go. Private beach, all amenities open including pools. Of course we'll be careful to use masks etc. but beats sitting at home.
We own a week at Las Olas, Satellite Beach FL. Have been in contact and they opened this past weekend. They've added all the COVID protocols. Wonderful 'small' resort, 40 2br ocean front units on a 'not busy' beach. Great for social distancing. We'll be there late in June.
 

cbyrne1174

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I think they will open pools up. I can't imagine Bonnet Creek closing all 5 pools. I can see them keeping hot tobs closed since you can't keep your distance. Anything more than that is just stupid. Virus particles inactivate within minutes in chlorinated water and you need about about 200 particles in your system to actually "catch" covid-19. Most viruses require thousands to catch it, which is what actually makes covid so contagious. 1 sneeze or cough is all it takes, but there aren't enough particles in the water that are still active to actually make you sick from another person's saliva.
 

tschwa2

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Marriott is also opening up later than some of the others. I wonder if it is because the big companies received aide that the smaller guys did not so they felt more of a push to re-open. Maybe they feel they have enough unsold inventory to accommodate owners over the next year and a half or so absorbing what they need to hand out for the cancellations whereas other resorts can not or choose not to.
 

55plus

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I can't imagine anyone wanting to go to Glacier Canyon with closed waterparks.
 

chapjim

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How about Bonnet Creek with no pools, no hot tubs, no lazy river, no fitness center, etc. No amenities whatsoever until further notice.

Why go? I can not go to the pool, not use hot tubs or lazy rivers or fitness centers right here. I don't have a balcony to sit on.
 

MaryBella7

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Agreed. Heck, even having different surroundings that don't include a reminder of the maintenance/cleaning/etc. that you have to do can be a nice change of pace.

I have late June reservations for Rhode Island (which still currently has a mandatory quarantine) that I may need to cancel. I don't even care about pools or any of it. I just want to walk around somewhere ELSE besides where I live for a little bit. I'll stay away from others :(
 

chapjim

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I received two emails from Wyndham. One advised that a reservation for a guest would be canceled by Wyndham (a May 30 start at Bonnet Creek -- guest confirmation provided a few days ago). The second advised that a reservation (not for a guest) would be canceled. This has to be the next one on the calendar -- a june 6 start intended for the same guests as the May 30 reservation.

Neither email identified the reservation in any manner. One was for a guest, one not. Fortunately, I have so few reservations between now and July that it was easy to figure out.
 

cbyrne1174

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I received two emails from Wyndham. One advised that a reservation for a guest would be canceled by Wyndham (a May 30 start at Bonnet Creek -- guest confirmation provided a few days ago). The second advised that a reservation (not for a guest) would be canceled. This has to be the next one on the calendar -- a june 6 start intended for the same guests as the May 30 reservation.

Neither email identified the reservation in any manner. One was for a guest, one not. Fortunately, I have so few reservations between now and July that it was easy to figure out.

Apparently when I called a few days ago, the plan for pools is that the Grand pool is "open for grand guests June 1st when the Grand reopens" but the timeshare pools are "closed until further notice". How can they have the hotel pool open where owners can see the hotel guests swimming, but keep the timeshare pool closed? I'm hoping they open all pools June 1st. The Legoland WATERPARK will be open then. Volcano Bay a few days later, but they keep the resort pools closed that have lower crowds? Chlorine kills Covid. They've already confirmed it.
 

Richelle

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I think they will open pools up. I can't imagine Bonnet Creek closing all 5 pools. I can see them keeping hot tobs closed since you can't keep your distance. Anything more than that is just stupid. Virus particles inactivate within minutes in chlorinated water and you need about about 200 particles in your system to actually "catch" covid-19. Most viruses require thousands to catch it, which is what actually makes covid so contagious. 1 sneeze or cough is all it takes, but there aren't enough particles in the water that are still active to actually make you sick from another person's saliva.

The water is not the issue. It's the people crowding around the pools that is the issue. If they opened them, they would have to have someone constantly telling people to separate, because people just don't listen or even care. Then they have to deal with people giving them nasty comments and ignoring them. It's easier to keep them closed.
 

Richelle

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Apparently when I called a few days ago, the plan for pools is that the Grand pool is "open for grand guests June 1st when the Grand reopens" but the timeshare pools are "closed until further notice". How can they have the hotel pool open where owners can see the hotel guests swimming, but keep the timeshare pool closed? I'm hoping they open all pools June 1st. The Legoland WATERPARK will be open then. Volcano Bay a few days later, but they keep the resort pools closed that have lower crowds? Chlorine kills Covid. They've already confirmed it.
That is odd that they are allowing hotel guests to swim and not timeshare guests. Who is keeping track of which guests are timeshare and which are hotel? It's a shared pool right? my only guess is they will close off access to the pool from the timeshare buildings, but that doesn't stop someone from walking all the way around the lake to the other side.
 

cbyrne1174

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The water is not the issue. It's the people crowding around the pools that is the issue. If they opened them, they would have to have someone constantly telling people to separate, because people just don't listen or even care. Then they have to deal with people giving them nasty comments and ignoring them. It's easier to keep them closed.

Well legoland and volcano bay are going to be open, which makes no sense to me. Also most other resorts have pools open.
 

raygo123

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Apparently when I called a few days ago, the plan for pools is that the Grand pool is "open for grand guests June 1st when the Grand reopens" but the timeshare pools are "closed until further notice". How can they have the hotel pool open where owners can see the hotel guests swimming, but keep the timeshare pool closed? I'm hoping they open all pools June 1st. The Legoland WATERPARK will be open then. Volcano Bay a few days later, but they keep the resort pools closed that have lower crowds? Chlorine kills Covid. They've already confirmed it.
There are two sets of rules one for hotels and one for resorts.

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raygo123

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That is odd that they are allowing hotel guests to swim and not timeshare guests. Who is keeping track of which guests are timeshare and which are hotel? It's a shared pool right? my only guess is they will close off access to the pool from the timeshare buildings, but that doesn't stop someone from walking all the way around the lake to the other side.
The state determined that they are two different classification. They are being phased in with hotels before resorts and condos.

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dgalati

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I call bs on this? Pool open for hotel but timeshare pool closed.
 
Last edited:

Richelle

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Well legoland and volcano bay are going to be open, which makes no sense to me. Also most other resorts have pools open.

Wyndham doesn’t have to open their pools simply because Legoland or other places do. It’s their call. Just because other places are opening their pools, doesn’t mean it’s safe or a good idea. I wouldn’t exactly say Legoland sets the standard on what other companies should do, nor would I expect Wyndham to follow what an entertainment venue decides to do. Their lawyers and insurance company have a say before we do. Whatever the local governments demand trump what we want. Every company makes their own decision on what they think is the right thing to do. There is nothing wrong with being cautious.
 

cbyrne1174

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Wyndham doesn’t have to open their pools simply because Legoland or other places do. It’s their call. Just because other places are opening their pools, doesn’t mean it’s safe or a good idea. I wouldn’t exactly say Legoland sets the standard on what other companies should do, nor would I expect Wyndham to follow what an entertainment venue decides to do. Their lawyers and insurance company have a say before we do. Whatever the local governments demand trump what we want. Every company makes their own decision on what they think is the right thing to do. There is nothing wrong with being cautious.

Well here is the hotel's plan:

1590450081869.png


I attached a PDF of what they are doing for the hotel side. I just think it's silly that they are doing this for the hotel, but not for the timeshare side. Other timeshares have pools open. They have 3 towel huts, plus they could make shift one for every pool. Maybe pools are only closed until June 1st? Idk... I'm still going to keep my reservation because I wear a surgical mask everywhere I go and make my 5 year old daughter wear one too, even when were outdoors, so I know shes not touching something then touching her face. If all healthy people just did that, the economy wouldn't be hit so hard. When everybody wears a mask, it reduces transmission by over 90%, meaning you are much more likely going to catch it in a store than a theme park where masks are mandatory.
 

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capital city

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Let's not pretend Wyndham is just being cautious. They are getting our MFs whether they open the doors or not. It's all about the money and that is exactly why the Hotel is opening along with Legoland and Universal but Wyndham is slow playing the timeshares. Celebrities and people that can work remote pretend like they are doing the right thing by not going out but they are not sacrificing their livelihood to do the right thing. Same thing
 

Richelle

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Well here is the hotel's plan:

View attachment 21324

I attached a PDF of what they are doing for the hotel side. I just think it's silly that they are doing this for the hotel, but not for the timeshare side. Other timeshares have pools open. They have 3 towel huts, plus they could make shift one for every pool. Maybe pools are only closed until June 1st? Idk... I'm still going to keep my reservation because I wear a surgical mask everywhere I go and make my 5 year old daughter wear one too, even when were outdoors, so I know shes not touching something then touching her face. If all healthy people just did that, the economy wouldn't be hit so hard. When everybody wears a mask, it reduces transmission by over 90%, meaning you are much more likely going to catch it in a store than a theme park where masks are mandatory.

According to raygo123, you can blame the state for the different plans. Go yell at the governor of Florida.
 

montygz

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Let's not pretend Wyndham is just being cautious. They are getting our MFs whether they open the doors or not. It's all about the money and that is exactly why the Hotel is opening along with Legoland and Universal but Wyndham is slow playing the timeshares. Celebrities and people that can work remote pretend like they are doing the right thing by not going out but they are not sacrificing their livelihood to do the right thing. Same thing
I don't see how not opening the pool would be sacrificing a timeshare owner's livelihood. Perhaps vacation enjoyment.

Florida is reopening, but not everything is open for many factors. Florida still has a 14-day quarantine for visitors from New York, New Jersey, Connecticut and Louisiana. Some workers don't want to return to work because they make more on unemployment.

Eventually it will all reopen.
 

Richelle

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Let's not pretend Wyndham is just being cautious. They are getting our MFs whether they open the doors or not. It's all about the money and that is exactly why the Hotel is opening along with Legoland and Universal but Wyndham is slow playing the timeshares. Celebrities and people that can work remote pretend like they are doing the right thing by not going out but they are not sacrificing their livelihood to do the right thing. Same thing

According to raygo123, the state differentiates between hotel and resort. See his prior comment a few posts back.
 

Cyrus24

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According to raygo123, the state differentiates between hotel and resort. See his prior comment a few posts back.
The Florida Executive Order 87-20 differentiates between Vacation Rentals and "other lodging types he has allowed to remain open, including hotels, inns and timeshares". A timeshare resort where I own in Brevard County was reopened to owners and exchangers on 5/16. They planned on opening to rentals for arrivals on 5/23. Not sure if rentals opened, but, I know for a fact that the owners were allowed access to the entire resort. The resort did put rules into place regarding distancing that they expected owners to respect. This is a very small ocean front resort in a quiet area of Florida with a very loyal (and respectful) owner base. We'll be there on 6/20. We are mostly interested in sitting on the balcony and enjoying the beach. The pool will be open, but, it's not a priority to us.

My point in sharing this is that Wyndham seems to be treating timeshare owners as they might treat a renter, delaying entrance and possibly excluding owners from using facilities. This is not coming from the Governor. In Wyndhams defense, they have many issues to deal with that comes with its size and complexity. I give Wyndham a pass on getting themselves reopened as fast as we'd like. In addition to the myriad of new cleaning rituals, you have staffing issues, random check-in/check-out dates, and somewhat demanding owners. We had an RCI out of the country trip cancelled in April, a tour to Italy cancelled in May and a Wyndham trip cancelled in June. A lot of people and businesses have been impacted and we all want to get back to normal, but, it takes time. I hate suggesting that we need to be patient, but, this COVID thing is not Wyndhams fault, so let's be patient.
 

Richelle

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Let's not pretend Wyndham is just being cautious. They are getting our MFs whether they open the doors or not. It's all about the money and that is exactly why the Hotel is opening along with Legoland and Universal but Wyndham is slow playing the timeshares. Celebrities and people that can work remote pretend like they are doing the right thing by not going out but they are not sacrificing their livelihood to do the right thing. Same thing

So because I choose a job and a career that allows me to work from home, I cannot think they are doing the right thing? I‘m pretending? You don’t know me and 99.999% of the people you are talking about? I don’t have to sacrifice my job to have a valid opinion on whether or not they are doing the right thing.

You do realize that a huge portion of their revenue comes from sales and rentals? Some sales are being done by telesales, but they cannot do anywhere near the same sales volumes as 100+ resorts. People are not paying the $12 per 1,000 to rent points which is another income earner. Every resort I’ve looked at with extra holidays has everything greyed out until the beginning of July. They want resorts to be reopened to full capacity. If you don’t believe they care about their owners, then you should at least believe they care about their bottom line. The longer they are closed or at reduced capacity, the more it hurts their bottom line. Maintenance fees go the the resort. Wyndham gets the program fee that pays for the system. I’m sure they get management fees to, but all that is a drop in the bucket compared to rentals and points sales that are not happening at the moment.
 

capital city

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That was not a attack on you, I have no idea where you work. And I'm not saying those people are not "doing the right thing". But there is a difference in doing the right thing when it costs you $0 and acting better than people who have to go out there to work to feed their families and pay their bills. My 3 siblings and their spouses have been working from home for nearly 3 months now and I am happy for them. But its funny the disconnect they have when a couple of them can't believe that people are leaving the house to work or businesses are reopening "so early".

I know Wyndham gets most of their money from sales but the mfs will keep the lights on for the time being. How easy do you think it will be to talk someone in to handing over $80k for the dream life while your sitting 6ft away with a mask on in a confined room with 40 other people?
 
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