Cancellation and Refund Policy -- extended till June 30, 2021

[Magus]

Hey, I just noticed that one of the HGVC alerts indicate that this was extended until June 30.


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Good again for HGV for doing the right thing by their owners

 

[giowop]

Hey, I just noticed that one of the HGVC alerts indicate that this was extended until June 30.


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Where was this? I just bought trip protection TODAY for a trip in May. The agent made a big deal about making an exception just this once!!


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[alwysonvac]

Where was this? I just bought trip protection TODAY for a trip in May. The agent made a big deal about making an exception just this once!!
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It‘s listed under Alerts which takes you to the Club News page (see screen captures below).

Hilton Grand Vacations - Club News

Hilton Grand Vacations is committed to the idea that life is incomplete without vacations. Our distinctive resort collection features luxurious accommodations in renowned destinations with the quality service that is synonymous with the Hilton name.

club.hiltongrandvacations.com

 

[alwysonvac]

Where was this? I just bought trip protection TODAY for a trip in May. The agent made a big deal about making an exception just this once!!


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Perhaps you can call back today to get a refund. I think they record the conversation with their agents.

 

[giowop]

Perhaps you can call back today to get a refund. I think they record the conversation with their agents.

Yeah I’m hoping so. But this like JUST changed, right? Not losing my mind?


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[alwysonvac]

The alert is dated March 4.
I just happened to browse through all of the alerts yesterday.

 

[BingoBangoBongo]

Yeah I’m hoping so. But this like JUST changed, right? Not losing my mind?


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I was able to get a refund for trip protection I bought on a reservation earlier this year when they extended it. They quoted me about 5 business days for it to process and that was about what it took.

How can we get the Title to this thread updated?

 

[GT75]

How can we get the Title to this thread updated?

Thanks for pointing this out (because I missed it). I have to do it.

 

[giowop]

Update: refund for trip protection granted. Easy phone call! I think I missed the policy extension by hours when I added it yesterday.


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[alwysonvac]

Update: refund for trip protection granted. Easy phone call! I think I missed the policy extension by hours when I added it yesterday.


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The alert indicates it was posted on March 4.

 

[Talent312]

The alert indicates it was posted on March 4.

If changed on 3/4, shame on the CSR for taking point-protection $$ for May.
.

 

[giowop]

If changed on 3/4, shame on the CSR for taking point-protection $$ for May.
.

I don’t blame the CSR on this. Policy hadn’t changed when I called to buy the protection. That 3/4 update label was from the previous 4/30 cutoff date for free cancellation

I am glad HGVC has been generous about this during COVID as it seems to be uncommon. However, a policy change this significant should have been emailed and publicized accurately on its web site and app.

A note: I’ve only been an owner since August, so the reservations I’ve made have been under the no-cancellation-penalty window due to COVID. Can’t speak to how it was in 2020 pre-COVID


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[alwysonvac]

I don’t blame the CSR on this. Policy hadn’t changed when I called to buy the protection. That 3/4 update label was from the previous 4/30 cutoff date for free cancellation

This original announcement about the 4/30 date was back in February (not March).
Look at the date of the first post in this thread.

 

[giowop]

This original announcement about the 4/30 date was back in February (not March).
Look at the date of the first post in this thread.

I guess that’s part of the point I was trying to make: Even the 3/4 label on that alert wasn’t accurate because that change had been in effect before that (hadn’t realized it was that early in February).


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[alwysonvac]

I guess that’s part of the point I was trying to make: Even the 3/4 label on that alert wasn’t accurate because that change had been in effect before that (hadn’t realized it was that early in February).

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And the point I’ve been trying to make....

Waiving cancellation policy thru April 30 was announced on 2/11 as shown in post #1
Waiving cancellation policy thru June 30 was announced on 3/4 as shown in post #25 & #35