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Canceling at the 60 day mark

Quilter

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On Tuesday I saw 4/4 available at a resort I currently have a reservation for 4/4 - 4/10.

I called OS to hold the 4/4, remove the 4/4 from my reservation and then rebook the 4/4 at a discounted ( albeit holding) rate.

Agent put 4/4 on 48hour hold. Said IT department couldn’t perform the activity until next day because the rest of reservation was outside 60 day window. He finished the change today. Now I have a reservation for 4/4 at discounted rate and reservation for 5 nights at regular rate.

In my portfolio the 5 nights are now showing that the points are all holding account points. Does that designation happen automatically once your reservation reaches the point where it crosses into the 60 day period?

Why couldn’t OS make the change on the day I first saw 4/4 available for a discount? The agents explanation that IT couldn’t do it because the rest of the reservation was outside the holding period doesn’t make sense. It sounds like they had to return all the points from all 6 days and then reuse them for the whole reservation instead of just removing the first day and using those holding points to book the day that was on hold.
 

Dean

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On Tuesday I saw 4/4 available at a resort I currently have a reservation for 4/4 - 4/10.

I called OS to hold the 4/4, remove the 4/4 from my reservation and then rebook the 4/4 at a discounted ( albeit holding) rate.

Agent put 4/4 on 48hour hold. Said IT department couldn’t perform the activity until next day because the rest of reservation was outside 60 day window. He finished the change today. Now I have a reservation for 4/4 at discounted rate and reservation for 5 nights at regular rate.

In my portfolio the 5 nights are now showing that the points are all holding account points. Does that designation happen automatically once your reservation reaches the point where it crosses into the 60 day period?

Why couldn’t OS make the change on the day I first saw 4/4 available for a discount? The agents explanation that IT couldn’t do it because the rest of the reservation was outside the holding period doesn’t make sense. It sounds like they had to return all the points from all 6 days and then reuse them for the whole reservation instead of just removing the first day and using those holding points to book the day that was on hold.
Every time I need to get points switched around they have to get a supervisor to do so but have always done so while I was on the phone. I haven't had a snafu yet where it didn't work correctly but it's probably only a matter of time. It sounds like either there wasn't someone available that could do so or they wanted to handle it on the back end. Just follow up. You should be able to tell the holding points in your online account.
 

Fasttr

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I’m confused. So you called when your check in date was exactly 60 days out, but your 2nd day of ressie was 61 days out. And one day later, when they actually made the change, your original check in date was 59 days out and the start of your second 5 day ressie they made was 60 days out?? If so, seems like both ressies should receive the short booking discount.
 

Quilter

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The 4th was available online. That is why I could rebook it at a discount. The 5-10th were not available. I would have had to try the Puck Trick to get those at a discount. I know it appears that OS cancelled and rebooked the 5-10th. I've been successful with the PT on some reservations but have also lost reservations in the nano second where I cancel and try to rebook. This is one reservation I can't gamble on losing. In fact, I repeated that fact many times as the agent was working on it that I couldn't lose it.

Has the IT department fixed it so you can no longer cancel and immediately rebook and thereby take advantage of the PT or have I just lost reservations because it immediately went to someone on the wait list?
 

Quilter

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Every time I need to get points switched around they have to get a supervisor to do so but have always done so while I was on the phone. I haven't had a snafu yet where it didn't work correctly but it's probably only a matter of time. It sounds like either there wasn't someone available that could do so or they wanted to handle it on the back end. Just follow up. You should be able to tell the holding points in your online account.

On Monday there was someone in the special department that does these transactions. I was told several times why the transaction couldn't be completed but it never made sense. When I called back on Thursday the OS rep I got could see that Monday's rep was at work. She sent him a message to call me so he could finish the transaction. She said he would then have to get removed from the calls coming in and then call me. He then sent me an email saying the approximate time he would call. Here's what he said was the trouble. . . (don't be surprised if you're confused, I still am but what I wanted is all done so I'll move on to more business).

He told me that he had misunderstood me on Monday's call. He thought I said I sent an email asking for my day to be removed and then rebooked. He told the IT people this and they said they had to wait until my email came so they could complete the transaction. Here's the really gray area. . .I never mentioned sending an email. Did his memory change in two days? Did he confess me with another call? He said it was good that I called back because he was waiting on the IT people to notify him that he could complete the transaction. If I had waited on the confirmation emails (as he told me to do), the 48 hour hold would have lifted and I would have missed out (I was actually working this savings on 2 different reservations).

This particular rep has been with MVC 13 years. I know I've talked with him before. He assured me he knew what he was doing and I had no need to worry. The problem with some reps is that they talk over you and don't listen. On Monday he may have asked me if I sent an email but I told him I could see the day available but wanted to do the transaction with a rep on the phone.
 

Steve Fatula

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Has the IT department fixed it so you can no longer cancel and immediately rebook and thereby take advantage of the PT or have I just lost reservations because it immediately went to someone on the wait list?

Some reps don't like to do that. If you mean cancel, hold, and rebook. If there's inventory I avoid the hassle and book online giving me a duplicate reservation. Then, I have lots of time to get the full price one cancelled, no worries about losing inventory. Of course, the cancel goes into holding account but I just use that next trip when PT. so, the holding account is never an issue.
 
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