On Tuesday I saw 4/4 available at a resort I currently have a reservation for 4/4 - 4/10.
I called OS to hold the 4/4, remove the 4/4 from my reservation and then rebook the 4/4 at a discounted ( albeit holding) rate.
Agent put 4/4 on 48hour hold. Said IT department couldn’t perform the activity until next day because the rest of reservation was outside 60 day window. He finished the change today. Now I have a reservation for 4/4 at discounted rate and reservation for 5 nights at regular rate.
In my portfolio the 5 nights are now showing that the points are all holding account points. Does that designation happen automatically once your reservation reaches the point where it crosses into the 60 day period?
Why couldn’t OS make the change on the day I first saw 4/4 available for a discount? The agents explanation that IT couldn’t do it because the rest of the reservation was outside the holding period doesn’t make sense. It sounds like they had to return all the points from all 6 days and then reuse them for the whole reservation instead of just removing the first day and using those holding points to book the day that was on hold.
I called OS to hold the 4/4, remove the 4/4 from my reservation and then rebook the 4/4 at a discounted ( albeit holding) rate.
Agent put 4/4 on 48hour hold. Said IT department couldn’t perform the activity until next day because the rest of reservation was outside 60 day window. He finished the change today. Now I have a reservation for 4/4 at discounted rate and reservation for 5 nights at regular rate.
In my portfolio the 5 nights are now showing that the points are all holding account points. Does that designation happen automatically once your reservation reaches the point where it crosses into the 60 day period?
Why couldn’t OS make the change on the day I first saw 4/4 available for a discount? The agents explanation that IT couldn’t do it because the rest of the reservation was outside the holding period doesn’t make sense. It sounds like they had to return all the points from all 6 days and then reuse them for the whole reservation instead of just removing the first day and using those holding points to book the day that was on hold.