Cancel timeshare

[SMC12]

Hello, I paid in full for $8k and signed a application/contract of 5 weeks 5 year package with VIDA vacations/Limitless Vacation at the Vidanta Riviera Maya. Saw many reviews online and regret my purchase. I saw i can rescind this within 5 days but don't know which of the companys to email. I'm planning in going in person to the hotel but don't know if they work tomorrow which is Saturday and who to ask when i get there. I have a paid tour trip to chichen tomorrow but I will cancel it if I'm able go to the hotel tomorrow and cancel and get my money back. If anyone has any information on this will appreciate it.

 

[Eric B]

Make an appointment with Member Services, which is located in the lowest level of the building where they do most of the sales presentations. They do work Saturdays. Bring all your paperwork with you.

 

[Passepartout]

+1 on MAKE AN APPT. Stay away from Sales. They can't help you. Good Luck!

 

[TheTimeTraveler]

Note: Be sure that they don't talk you into a better deal or a cheaper price!



.

 

[TUGBrian]

grats on saving 8k!

 

[SMC12]

Make an appointment with Member Services, which is located in the lowest level of the building where they do most of the sales presentations. They do work Saturdays. Bring all your paperwork with you.

Can I make appointment same day or can i just show up? I plan on going tomorrow morning there

 

[SMC12]

grats on saving 8k!

It was 7950$ actually lol but my wife thought we could make our money back selling the time shares, i had my doubts but was pressured with the wifey thinking we were getting great deals with the cruises, discounts, and 1 week at the hotel for 250$... I had to many tequilas lol

 

[SMC12]

Note: Be sure that they don't talk you into a better deal or a cheaper price!



.

Thats what I been thinking this whole time. Im going to go there and just say no to all their offers... even if they throw in endless tequila at the buffet...

I do plan on checking out other timeshares or other deals you guys have on this forum. I see you guys have a big community with alot of active members must be you guys are getting the real deals.

 

[SMC12]

Do you guys know what email I have to send to and to which company? Theres a couple companys listed like the marketing entity, fulfillment provider, limitless vacations vida vacations. I would like to send it by email and copy profeco

 

[pittle]

It would be best to go to Member Services. What you bought was one of the exit plans. Do your best to get out of it.

 

[Bvv12]

Make an appointment with Member Services, which is located in the lowest level of the building where they do most of the sales presentations. They do work Saturdays. Bring all your paperwork with you.

where can I make an appointment? I don’t want to call and then get forwarded to the sales rep. Unfortunately I’m in the same boat as OP as I signed yesterday around 5pm. Sure enough now I’m trying to rescind. Currently talked to my credit card company to dispute or withhold the funds. Thank you for any help!

 

[SMC12]

It would be best to go to Member Services. What you bought was one of the exit plans. Do your best to get out of it.

Is a exit plan, a scam plan ?? Lol

if so, Ineed to really learn about real time shares

 

[SMC12]

where can I make an appointment? I don’t want to call and then get forwarded to the sales rep. Unfortunately I’m in the same boat as OP as I signed yesterday around 5pm. Sure enough now I’m trying to rescind. Currently talked to my credit card company to dispute or withhold the funds. Thank you for any help!

I’ll tell you what I did to cancel and get full refund. (Still pending the refund)

i showed up at the resort at 9am to the front gate and told them I was here to discuss about my contract. (Try not to mention you want to cancel the member to the guy at the gate.) The gate person called someone from member service and then he passed me the phone and they guy from member service asked what I wanted to discuss. I told him I wanted to cancel my contract. He asked if I had a appointment, I told him no he said give him a minute to find a specialist in canceling contracts. 2 mins later he said he was going to tell the gate guy to give me “access” to go to the same place I signed the contract.

Going to keep this part short and important details.
I get to the same sales office there. They tried telling me sell me a better package I said NO to ALL of the offers. I just wantedto cancel contract and get a FULL refund. They will keep trying to tell you you can’t and keeptelling them you want it and it is possible since you are within your 5 day time frame. They will say tjere Will be fines and lawyers fees, tell them you don’t care and will pay it you want a full refund and cancel contract. So after all that, they saidhad me email a person there to send them a email for cancellation request with my contract number and total amount to have something in writing from them. As they said since it’s the weekend they can process it until Monday. I got aresponse of them confirmation receipt of cancellation request and they will send me documents to sign with in 72hours to sign and return for them to process my refund within 5 business days.
I’m still iffy about this last part so I’m going to try to send something to the resort and cc por deco or just keep the email they sent me confirming the cancellation as Proof as I don’t want it to pass the 5 days.

sorry if any grammar errors I’m on the road right now and my data ran out mid way typing this. Hope you are able to get out of this but go to the resort ASAP.

 

[Passepartout]

So I’m leaving the resort right now. I’ll tell you what I did to cancel and get full refund. (Still pending the refund)

We never recommend rescission in person for all the reasons you had trouble. Language- not the right guy- additional sales pressure- etc, but it looks like you got it done. Hopefully the refund will come through without a hassle.
When you get home and want to learn about TS, c'mon back. We'll be here.

Jim

 

[Bvv12]

So I’m leaving the resort right now. I’ll tell you what I did to cancel and get full refund. (Still pending the refund)

i showed up at the resort at 9am to the front gate and told them I was here to discuss about my contract. (Try not to mention you want to cancel the member to the guy at the gate.) The gate person called someone from member service and then he passed me the phone and they guy from member service asked what I wanted to discuss. I told him I wanted to cancel my contract. He asked if I had a appointment, I told him no he said give him a minute to find a specialist in canceling contracts. 2 mins later he said he was going to tell the gate guy to give me “access” to go to the same place I signed the contract.

Going to keep this part short and important details.
I get to the same sales office there. They tried telling me sell me a better package I said NO to ALL of the offers. I just wantedto cancel contract and get a FULL refund. They will keep trying to tell you you can’t and keeptelling them you want it and it is possible since you are within your 5 day time frame. They will say tjere Will be fines and lawyers fees, tell them you don’t care and will pay it you want a full refund and cancel contract. So after all that, they saidhad me email a person there to send them a email for cancellation request with my contract number and total amount to have something in writing from them. As they said since it’s the weekend they can process it until Monday. I got aresponse of them confirmation receipt of cancellation request and they will send me documents to sign with in 72hours to sign and return for them to process my refund within 5 business days.
I’m still iffy about this last part so I’m going to try to send something to the resort and cc por deco or just keep the email they sent me confirming the cancellation as Proof as I don’t want it to pass the 5 days.

sorry if any grammar errors I’m on the road right now and my data ran out mid way typing this. Hope you are able to get out of this but go to the resort ASAP.

thank you that was extremely helpful. Before getting to read this I did research and rather than going in person I called and talked to member services which then advised to send out a email as proof to be within the window to rescind. I then saw a post somewhere throughout this form which is

LIMITLESS VACATIONS

Unless you get a full refund (unlikely after 14 days) - you might as well figure out how to use it. You only "owe" $ 796 more over 4 years . You also pay $ 299 x 2 for 2 more vacations ( I would assume these are back into Grand Mayan / likely between May and December)- a really good price...

tugbbs.com

That gave me a prior situation and how they handled it as well. After talking to another member of the forums. I went ahead and sent out the email with the template as well as CC PROFECO onto the same email as proof. Their response was “We have opened a case in order for one of our Member Service Specialists will be contacting within 72 hours.”
Other information I forgot to mention is when talking to the member services representative I was told the agent who handles all rescinding is off sat-sun therefor Monday I’ll be receiving a call if not ID call at 10:30am. Need be ID show up on Monday as well. Hope this helps anyone.

 

[SMC12]

thank you that was extremely helpful. Before getting to read this I did research and rather than going in person I called and talked to member services which then advised to send out a email as proof to be within the window to rescind. I then saw a post somewhere throughout this form which is

LIMITLESS VACATIONS

Unless you get a full refund (unlikely after 14 days) - you might as well figure out how to use it. You only "owe" $ 796 more over 4 years . You also pay $ 299 x 2 for 2 more vacations ( I would assume these are back into Grand Mayan / likely between May and December)- a really good price...

tugbbs.com

That gave me a prior situation and how they handled it as well. After talking to another member of the forums. I went ahead and sent out the email with the template as well as CC PROFECO onto the same email as proof. Their response was “We have opened a case in order for one of our Member Service Specialists will be contacting within 72 hours.”
Other information I forgot to mention is when talking to the member services representative I was told the agent who handles all rescinding is off sat-sun therefor Monday I’ll be receiving a call if not ID call at 10:30am. Need be ID show up on Monday as well. Hope this helps anyone.

Great, hopefully we get our money back. I can’t believe I/we fell for this plan. Back in the US I wouldn’t have fell for something like this lol. I would’ve just told them no for everything and been suspicious since th beginning. They just make it sound like a dream here in Mexico and plus my wifey was hyped too about all the deals lol. But luckily Mexico has this 5 day law with all contracts for situations like this.

I sent you a DM to see what email you emailed from the hotel and from profeco. I want to send one as well with them CC.

 

[pittle]

Is a exit plan, a scam plan ?? Lol

if so, Ineed to really learn about real time shares

Exit plans do work, but they have many limitations.

My across the street neighbor bought one of those after going to Puerto Penasco using one of my registered weeks. They went once a year for a couple of years, and just 2 days ago, he said that he called to make his last reservation and was told he could not as it had been sold - he thought it was the resort was sold. I told him that the resort was still there. They have Mayan Palace, Grand Mayan and were working on another building that could be Grand Luxxe, but that maybe the company that he got the exit package from had been sold and so he no longer had access.