Can I put a request on an II AC?

[cgiblin]

I have 2 accomodation certificates that i would like to use before they expire.
If I can't put in a request, what is the best way to use them? I had been checking the 60 day window,but with the new website I haven't been able to search at all.

 

[ml855]

I was able to request using my AC as long as the area you are looking for is on the chart. I needed Orlando for January and had no problem requesting, just call II and they'll be glad to help you.

 

[rickandcindy23]

They are definitely limiting the use of the AC's

Unfortunately, I don't think we will ever again have the luxury of searching all areas within a sixty day window. That darned grid keeps coming up for me.

 

[Big Matt]

I can search within the 60 day window with my AC without a problem. I'm not sure why the grid comes up for you. You may be doing something differently than I.

Unfortunately, I don't think we will ever again have the luxury of searching all areas within a sixty day window. That darned grid keeps coming up for me.

 

[barndweller]

To Big Matt How are you conducting a search?

No matter what search method I have tried (destination, map, or resort code) all I ever get is the grid. When I check the little boxes I get an "Error 5". I have not been able to get anything else. I sent an e-mail to customer service and their reply stated that they were aware of the problem and were working to correctit and meanwhile I must call to check for availability using an AC.

I'm sure other tuggers would like to know how you have gotten past the grid & the error message! Can you give us some pointers?

Julie

 

[Big Matt]

I tried this right before my last post and again this morning.

I selected a resort name (just picked my home resort).
Than I selected a date range that was within the 60 day window (today through October 9).
Then I picked my AC.

It worked fine.

 

[barndweller]

It Worked!

I've been trying for days and when I followed your proceedure I actually got results and not that grid or an error message. Thanks, Big Matt.

Julie

 

[ml855]

Thanks for the posting BigMatt. We've also been unable to search within the 60 day window. After your posting we tried to search next month by area and still couldn't see anything but the grid. Then I tried by resort and it worked. Now it seems to work all the time.

The site is kind of buggy, but having the AC search capability back is a big improvement.

-Matt

 

[JillC]

II sent me an AC to use up to one year. For the past few days I have not been able to search as there are errors which they were trying to fix. As of today the AC has disappeared from my list. Has this happened to anyone else?

 

[akbmusic]

Talked to II re:AC searches online

I called II and complained about the AC situation online and the difficulties searching w/it. (I had figured out how to search in the 60 flexchange window, but my grid doesn't work at all). I was told they are aware there are problems w/the online system and they are working to fix them. Hopefully, it will be fixed before my AC expires in April!

 

[barndweller]

My account is really screwed up!!

Two days ago I had 2 ACs and a confirmed exchange to Custom House next year. This morning I have 1 AC that expires 3 months sooner than the other ones and my trade has disappeared and my exchange resort is back as a listed unit!! GRRR Should I waste my time trying to call again and sit on hold or just wait a few more days & see if it gets corrected?

Julie

 

[barndweller]

My ACs are back but...

I can't view the 60 day window. The grid seems to be working, no more error message. But so far I always get the grid when I pick my AC as the unit to exchange. This is really frustrating.

Julie

 

[Big Matt]

Do you have email confirmations for your exchanges? You should.

Call them when they open this morning at 9 and get it straighted out. The system isn't going to fix itself.

Two days ago I had 2 ACs and a confirmed exchange to Custom House next year. This morning I have 1 AC that expires 3 months sooner than the other ones and my trade has disappeared and my exchange resort is back as a listed unit!! GRRR Should I waste my time trying to call again and sit on hold or just wait a few more days & see if it gets corrected?

Julie