jadenluther
Guest
- Joined
- May 4, 2021
- Messages
- 8
- Reaction score
- 3
- Points
- 13
- Resorts Owned
- Calypso Cay
I have been an owner at Calypso Cay for 6 years. We bought from the developer (didn't know better), but actually have been LOVING our timeshare usage. They automatically deposited in RCI and we have taken approximately 4-5 weeks of vacations every year, by not vacationing at Calypso Cay. This worked very well for us, and was actually one of the big selling points for us when we purchased. This has been the ONLY way we have timeshared up to this point, and quite enjoyed it. Fast FWD to 2 months ago, got a letter in the mail that Capital Vacations was taking over and we would now have to call Calypso Cay to book with RCI if we wanted to use those points, and they were welcoming us to their new club. Going in to my RCI account, I can see resorts, but not available dates and prices (which is how I typically shop for exchanges) "oh next week is marked down to 7000 points in Key Largo, Lets go!!"......
I called Capital at Calypso Cay who informed me I would have to call RCI to ask where is available, to use my points. (Totally insane that I should be expecting an RCI operator to be budget shopping for me)....they also said that we would not be using RCI anymore but their company called CapXchange which literally has about 70 resorts, compared to RCI thats nothing, or I could buy a week at home resort, sell it to Interval (who I have never used before) and be converted to their points and exchange through them.
In addition, they had no idea when they would be sending out log in credentials for their stupid CapXchange program and we would "just have to wait"..... That was the only response after a 2 hr hold on the phone. I called RCI next to ask how we would be using our RCI points if we had no access to view exchange dates, costs etc, and the guy there said the memo they got a month ago said Calypso Cay members would be getting new RCI credentials from Capital Vacations. I told him that they told me no, the only place I could exchange from going fwd was II or CapXchange, and he said maybe they are changing their terms in the contract with them?????
I don't know what to do, as of right now we as CalypsoCay owners have NO WAY to exchange or use our points, I am thinking of buying an addition RCI timeshare, so I can go back to booking through them, and really have no idea where to start...how do I know if a new place purchased will switch from RCI next year? I just want to go back to scrolling RCI to book my exchanges in peace!! Would buying additional TS that is currently exchanging through RCI accomplish this? How do I know they cant switch too? Calypso Cays website still tells you to use RCI, has no mention of the switch and all staff seem more confused than I.
Does anyone have any advice, knowledge etc on my best course of action? PS we never use our home resort, it was strictly for its trading power and we were loving it...Can they really MAKE us switch to their CapXchange program and literally only be able to swap week for week with their resorts?
Thank you in advance
Tawnya ( who was entirely too comfortable only vacationing thru RCI and now have no idea what I'm doing)
I called Capital at Calypso Cay who informed me I would have to call RCI to ask where is available, to use my points. (Totally insane that I should be expecting an RCI operator to be budget shopping for me)....they also said that we would not be using RCI anymore but their company called CapXchange which literally has about 70 resorts, compared to RCI thats nothing, or I could buy a week at home resort, sell it to Interval (who I have never used before) and be converted to their points and exchange through them.
In addition, they had no idea when they would be sending out log in credentials for their stupid CapXchange program and we would "just have to wait"..... That was the only response after a 2 hr hold on the phone. I called RCI next to ask how we would be using our RCI points if we had no access to view exchange dates, costs etc, and the guy there said the memo they got a month ago said Calypso Cay members would be getting new RCI credentials from Capital Vacations. I told him that they told me no, the only place I could exchange from going fwd was II or CapXchange, and he said maybe they are changing their terms in the contract with them?????
I don't know what to do, as of right now we as CalypsoCay owners have NO WAY to exchange or use our points, I am thinking of buying an addition RCI timeshare, so I can go back to booking through them, and really have no idea where to start...how do I know if a new place purchased will switch from RCI next year? I just want to go back to scrolling RCI to book my exchanges in peace!! Would buying additional TS that is currently exchanging through RCI accomplish this? How do I know they cant switch too? Calypso Cays website still tells you to use RCI, has no mention of the switch and all staff seem more confused than I.
Does anyone have any advice, knowledge etc on my best course of action? PS we never use our home resort, it was strictly for its trading power and we were loving it...Can they really MAKE us switch to their CapXchange program and literally only be able to swap week for week with their resorts?
Thank you in advance
Tawnya ( who was entirely too comfortable only vacationing thru RCI and now have no idea what I'm doing)