- Sep 20, 2016
- Reaction score
Hello! Did anyone receive calls from owner care that their upcoming guest reservation is going to change? The caller wanted my info and wanted me to state my name for a recording but he wouldn't verify or give me at least 4 digits of my account number or the last 4 digits of the confirmation number. Are they downsizing guest reservations? Does anyone have any feedback? When he didn't verify the info on my account, I didn't state my name. I told him that every company that I dealt with at least provided some info so I can be sure who I am speaking to and that they really work for the company that is calling and that they have access to my account. The caller would not provide anything.