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Booking Home Resort in mystarcentral

grgs

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My apologies if this has come up before and I just missed it.

At 12 mos. out I booked my home reort on MSC. Now approximately 3 mos. later, I want to change the dates (still in the home reservation period). I went into MSC and cancelled the original reservation. The SOs show up as restored. However, I can't complete the new reservation. I get this message:

An eligible ownership week is required to complete this reservation. For additional assistance planning your next vacation, please call Owner Services.

I'm assuming if I call in I'll be able to make the reservation, but would prefer to do it all online. Is this how it's working for the rest of you?

Thanks,

Glorian
 
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DeniseM

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It shouldn't work like that - when I have cancelled reservations, the week has come back and been available immediately. I'm guessing that part of the system is delayed in recognizing that your week is available again. You may have to call. What resort is it?
 
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grgs

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It's Westin Lagunamar. Fortunately, I don't think availability is an issue. I just would rather do everything online. :)

I'll try logging in again in a bit and see if the situation changes.
 
DeniseM

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grgs said:
It's Westin Lagunamar. Fortunately, I don't think availability is an issue. I just would rather do everything online. :)

I'll try logging in again in a bit and see if the situation changes.
Click to expand...

Are you trying to reserve an Event Week - like Christmas/New Years? Or just a regular week.
 
grgs

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Just a regular week.
 
O

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I've never had an issue canceling and rebooking. The eligible ownership week message appears if you've previously selected that week for a StarOptions reservation and then try to use it as a Home Resort reservation again. Either way, I'm sure Owner Services can get it cleared up for you.
 
SMHarman

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I'm guessing you didn't, but throwing it out there that if you booked something else between the cancel and the rebook it has got the usage mixed up.

Sent from my LT26i using Tapatalk
 
grgs

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SMHarman said:
I'm guessing you didn't, but throwing it out there that if you booked something else between the cancel and the rebook it has got the usage mixed up.
Click to expand...

That would make sense, but I didn't make a reservation at another resort before trying to rebook my home resort.

I'm sure it's just a glitch, but I would prefer to not have to call in to rebook.
 
DeniseM

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grgs said:
I'm sure it's just a glitch, but I would prefer to not have to call in to rebook.
Click to expand...

Really? - you don't want to call and have a long winded conversation when you are trying to make a reservation. ;)
 
grgs

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DeniseM said:
Really? - you don't want to call and have a long winded conversation when you are trying to make a reservation. ;)
Click to expand...

Yeah, I really hate having to use the phone for almost anything. Now, I have to remember to call in from work, which I'll probably put off for a few days. At least it's not a high demand week that I'm trying to reserve.
 
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