Bonvoy 75 night choice award

[dneveu]

Has anyone else had difficulty if they earned a 75 night choice award in being able to select the award? If yes have you been given an answer to the issue?

we had our final stay in the year, for 7 nights, post late. Upon receiving confirmation marriott showed we stayed 80 nights and are eligible for the 75 night award they claimed the reason we could not choose The award is that they are having technical difficulties and that the links are not working. They advised today it would be least 72 hours before this is fixed and to keep checking back. The agent mentioned they were receiving a large volume of calls due to the problem. Curious if anyone else has encountered this problem?

when I asked why they haven’t posted a note on the site alerting customers to the problem the agent did not have a response, except to say Marriott was aware of the problem and working to fix it.

 

[frank808]

Had no difficulty but we usually hit the 75 nights early in the year. I believe by the end of march we chose our award.

Sent from my SM-N950U using Tapatalk

 

[Ann in CA]

We used ours on 12/28/19 in San Francisco with no problem. Only booked a week or so in advance, and had a lovely over night at the Palace Hotel, and breakfast in the Garden Court. Close to home, so a nice getaway while the Christmas decorations were still up.

 

[Steve A]

No problem.

 

[JIMinNC]

My wife made 75 nights fairly late in December also (posted around Dec 19), but successfully made her selection just this past Sunday for 5 suite night awards. I also hit 50 nights a couple weeks ago and was able to make my selection also. We both just used the link in the email we got from Bonvoy alerting us to select our benefit.

 

[dneveu]

My wife made 75 nights fairly late in December also (posted around Dec 19), but successfully made her selection just this past Sunday for 5 suite night awards. I also hit 50 nights a couple weeks ago and was able to make my selection also. We both just used the link in the email we got from Bonvoy alerting us to select our benefit.

Thank you

 

[dneveu]

Had no difficulty but we usually hit the 75 nights early in the year. I believe by the end of march we chose our award.

Sent from my SM-N950U using Tapatalk

Thank you

 

[dneveu]

We used ours on 12/28/19 in San Francisco with no problem. Only booked a week or so in advance, and had a lovely over night at the Palace Hotel, and breakfast in the Garden Court. Close to home, so a nice getaway while the Christmas decorations were still up.

Thank you