So I just got "hung up on" by the Bluegreen live chat when I tried to get some clarification on the new Premier waitlist policy -not good. I knew that it was becoming more automated which seemed to be a good thing. But I was just advised by someone on Tug that it no longer clears ahead of the booking window - so sounds like really no benefit other than not having to be on the computer at the 11 month window. I went online to BG to find the latest information and found it a bit ambiguous. The site says that there have been many questions about the waitlist system and it is becoming automated - will clear on 11 month window (not before)...........But doesn't say when on the 11 month window - before or concurrently with everyone else - big difference. So I followed up with Bluegreen on this since as a Premier owner I would have thought they would have advised. I asked the live chat agent for explanation on the changes. He/she just pasted the same thing into the chat window that I had just read. I told the agent I had already read that but felt it was a bit unclear so just wanted clarification. Guess what - the agent pasted the same thing a second time. Then said I was welcome to call in (but wait is often long). At this point it really felt like they were purposely withholding information. So I asked the agent (as politely as I could) if they just weren't sure how it worked or whether they didn't want to explain it to the premier members, because I really didn't want to waste my time calling in to get the same answer. With that the agent says "I am ending this chat." Click. I guess that is our answer - they must be purposely not providing clarification.
And a portion of our maintenance fees pay for this type of customer service - to be an owner (premier) hung up on by live chat Jesse for asking for a simple clarification of a change?
And a portion of our maintenance fees pay for this type of customer service - to be an owner (premier) hung up on by live chat Jesse for asking for a simple clarification of a change?