- Feb 28, 2017
- Reaction score
- Resorts Owned
- Marriott Waiohia Kauai and trust points
When making reservations online, check to be sure that the points from the correct "pot" are subtracted from your account. I recently made a reservation where some of the points where taken from a "pot" of points not expiring for a year and a half, leaving points that permanently expire in 4 months. When I called about this I was told "our computeer system does that sometimes and we're working on it." Very convenient for a large corporation to not fix a computer glitch that probably saves them millions of dollars a year in expired points. This errodes my trust in a system in which I have a significant investment. Check your transactions!