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Beware: Le Blanc trying to move us and ruin our anniversary!

Margariet

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Remember that great offer from RCI for Le Blanc Spa Resort - no 1 resort in Cacun - we talked about on this forum? Well, we made a 2 weeks reservation for our anniversary with Le Blanc Spa Resort 6 months ago through RCI and paid everything in advance. Now this so called no 1 resort is trying to move us to another resort because duringThanksgiving - which is the day of our anniversary! - they want to give our already paid room to members of a group who of course paid more! Very bad quality control. Thumbs down. So here I am sitting with my confirmations, vouchers, everything paid, spending half a day on the phone, disconnected all the time, transferred all the time, waiting all the time, spending more euro's than I can think off on my phone bill, a beautiful day ruined and possibly our anniversary ruined. Only one employee made apologies and was helpfull. The phone service and the qualtiy control is certainly not a five star resort worth! What is this no 1 resort thinking? Are they in so desperate need of money that they prefer a bit more money and are willing to destroy their no1 position? How sad! I made a review already and will publish more when I get there. I won't let them send me away. So beware to all honeymooners and people who are celebrating ... I have contacted the general manager Andreas Schmidt. We will see what he thinks of it. To be continued ...
 

MuranoJo

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Margariet,
So sorry to hear this. :(
Stick to your guns--this type of thing just ticks me off royally.

Meant to ask--did you speak to RCI about this, or is this something the resort is pulling (sounds like it).
 

Margariet

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Thanks for your support and PM's. We received an e-mail from the GM Andreas Schmidt in which he guarantees our original reservation and confirmation. :clap:

It gave me lots of stress and costed me about 140 euro's on phonebills. Pretty ridiculous but I just can't stand this injustice and being treated as second class guests. I don't like it when booking made through RCI are treated like this. But now we are very happy! :cheer:

I will post afterwards about our stay. I certainly do hope that other RCI members will be able to enjoy their planned stays in the resort and that those things will not happen again. Mr Schmidt has told me he will look into this issue. So some good things might come out of this unpleasant experience.
 

am1

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I will suggest you try Skype.
 
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