Remember that great offer from RCI for Le Blanc Spa Resort - no 1 resort in Cacun - we talked about on this forum? Well, we made a 2 weeks reservation for our anniversary with Le Blanc Spa Resort 6 months ago through RCI and paid everything in advance. Now this so called no 1 resort is trying to move us to another resort because duringThanksgiving - which is the day of our anniversary! - they want to give our already paid room to members of a group who of course paid more! Very bad quality control. Thumbs down. So here I am sitting with my confirmations, vouchers, everything paid, spending half a day on the phone, disconnected all the time, transferred all the time, waiting all the time, spending more euro's than I can think off on my phone bill, a beautiful day ruined and possibly our anniversary ruined. Only one employee made apologies and was helpfull. The phone service and the qualtiy control is certainly not a five star resort worth! What is this no 1 resort thinking? Are they in so desperate need of money that they prefer a bit more money and are willing to destroy their no1 position? How sad! I made a review already and will publish more when I get there. I won't let them send me away. So beware to all honeymooners and people who are celebrating ... I have contacted the general manager Andreas Schmidt. We will see what he thinks of it. To be continued ...
-
The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!
Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day! -
TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!
Read about our 31st anniversary: Happy 31st Birthday TUG! -
TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!
Free memberships for every 50 subscribers!
Visit TUG on Youtube! -
TUG has now saved timeshare owners more than $23,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!
Read more here: TUG saves owners more than $23 Million dollars -
Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
-
Sign up to get the TUG Newsletter for free!
Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners! -
Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!
All T-shirt options here!
Beware: Le Blanc trying to move us and ruin our anniversary!
- Thread starter Margariet
- Start date
Margariet,
So sorry to hear this.
Stick to your guns--this type of thing just ticks me off royally.
Meant to ask--did you speak to RCI about this, or is this something the resort is pulling (sounds like it).
So sorry to hear this.
Stick to your guns--this type of thing just ticks me off royally.
Meant to ask--did you speak to RCI about this, or is this something the resort is pulling (sounds like it).
Thanks for your support and PM's. We received an e-mail from the GM Andreas Schmidt in which he guarantees our original reservation and confirmation. 
It gave me lots of stress and costed me about 140 euro's on phonebills. Pretty ridiculous but I just can't stand this injustice and being treated as second class guests. I don't like it when booking made through RCI are treated like this. But now we are very happy!
I will post afterwards about our stay. I certainly do hope that other RCI members will be able to enjoy their planned stays in the resort and that those things will not happen again. Mr Schmidt has told me he will look into this issue. So some good things might come out of this unpleasant experience.
It gave me lots of stress and costed me about 140 euro's on phonebills. Pretty ridiculous but I just can't stand this injustice and being treated as second class guests. I don't like it when booking made through RCI are treated like this. But now we are very happy!
I will post afterwards about our stay. I certainly do hope that other RCI members will be able to enjoy their planned stays in the resort and that those things will not happen again. Mr Schmidt has told me he will look into this issue. So some good things might come out of this unpleasant experience.