- Joined
- Oct 22, 2008
- Messages
- 4,610
- Reaction score
- 3,615
- Points
- 448
- Location
- Los Angeles
- Resorts Owned
-
Hyatt High Sierra and Highland Inn
Disney’s Grand Californian and Hilton Head Island
Marriott Barony Beach and Mountainside
MVC Points
Sheraton Broadway Plantation
Can someone explain to me some of the basics of exchange with the independants?
Specifically, I called TPI today to see if I could deposit a Hyatt studio week I have reserved. They said they have never before received a Hyatt deposit(?!) and were not sure I would be "allowed" to deposit it, I would need to call Hyatt to find out.
I do not understand this, how could Hyatt prevent me from depositing the week if I hold a confirmed reservation and can issue a guest certificate? Even if Hyatt does not work directly with TPI, why could I not just issue the guest certifacte when the time came? When I asked this of the TPI rep, she said that Hyatt only allows deposits with II, but I pointed out that I have deposited with SFX before and Hyatt has no official affiliation with SFX. Maybe I fundamentally do not understand how the process works?
Rep seemed reluctant to try to investigate on her end if a Hyatt deposit was possible.
I will admit I have little experience with the independants. Did I come across a lazy or disinterested rep? Or were her answers correct? Would this be generally to be extrapolated across to other independants, or it this response something unique to TPI?
BTW, the deposit in question is a club reservation, ie I own a Hyatt but was looking at depositing a reservation that I am holding for another resort (although I never got that far into detail with the TPI rep). Similar to if someone booked a DVC or HGVC reservation using their points. I was considering trying to book a Napa Riverpointe or Grand Mayan and TPI would be the most cost effective way for me to do this- more so than SFX or II for this particular scenario.
Thanks for any insight.
H
Specifically, I called TPI today to see if I could deposit a Hyatt studio week I have reserved. They said they have never before received a Hyatt deposit(?!) and were not sure I would be "allowed" to deposit it, I would need to call Hyatt to find out.
I do not understand this, how could Hyatt prevent me from depositing the week if I hold a confirmed reservation and can issue a guest certificate? Even if Hyatt does not work directly with TPI, why could I not just issue the guest certifacte when the time came? When I asked this of the TPI rep, she said that Hyatt only allows deposits with II, but I pointed out that I have deposited with SFX before and Hyatt has no official affiliation with SFX. Maybe I fundamentally do not understand how the process works?
Rep seemed reluctant to try to investigate on her end if a Hyatt deposit was possible.
I will admit I have little experience with the independants. Did I come across a lazy or disinterested rep? Or were her answers correct? Would this be generally to be extrapolated across to other independants, or it this response something unique to TPI?
BTW, the deposit in question is a club reservation, ie I own a Hyatt but was looking at depositing a reservation that I am holding for another resort (although I never got that far into detail with the TPI rep). Similar to if someone booked a DVC or HGVC reservation using their points. I was considering trying to book a Napa Riverpointe or Grand Mayan and TPI would be the most cost effective way for me to do this- more so than SFX or II for this particular scenario.
Thanks for any insight.
H