I am literally sick to my stomach as I type this. We purchased a 5 night vacation at Disney's Animal Kingdom, Savannah View room, several months ago on Ebay from an Isoldit.com location. They have a disney vacation club membership.
I will try to make this as short as I can. I hadn't received my paperwork after a good month and a half and emailed them and they looked into it (another couple of weeks) and found that my vacation had been accidentally given to someone else. I was dumbfounded. They were VERY apologetic and promised to take care of it. when they called disney, there were no rooms for the week we were looking for, (Nov 2nd with check out on the 7th). Eventually they told us they had all but two nights & were working to get those for us. They finally emailed or called and said they had them and they should be getting the paperwork from disney shortly and would forward to me.
I waited and waited and again followed up maybe 3 weeks ago or so explaining that I STILL had not received them.
I received an email saying that the location had gone out of business and that everyone was gone.
A very nice guy who works at the main location has been trying to help me get something else booked and so far, i have not been successful. His option today was 3 nights at Disney Vero Beach with the 2 remaining nights at Animal Kingdom. Or, the full 5 nights at an all star location.
I am just sick, sick, sick about this because of course, we've had the kids all excited about the fact that we were going to be able to see the giraffes right in our backyard when we went to bed and when we woke up. We rented out our Orange Lake River Island units to be able to do this and do not have the money to just book another vacation. I think we are out maybe $1300 or so?
Please, does anyone have any advice at all on what we can possibly do? I am just devastated. I am SO THANKFUL that this person is trying to help us because it does say right on their policy that we need to deal directly with the store since they are a franchise, so he really doesn't have to be helping me at all. Should I just take what he is offering and be lucky to get it?

I will try to make this as short as I can. I hadn't received my paperwork after a good month and a half and emailed them and they looked into it (another couple of weeks) and found that my vacation had been accidentally given to someone else. I was dumbfounded. They were VERY apologetic and promised to take care of it. when they called disney, there were no rooms for the week we were looking for, (Nov 2nd with check out on the 7th). Eventually they told us they had all but two nights & were working to get those for us. They finally emailed or called and said they had them and they should be getting the paperwork from disney shortly and would forward to me.
I waited and waited and again followed up maybe 3 weeks ago or so explaining that I STILL had not received them.
I received an email saying that the location had gone out of business and that everyone was gone.
I am just sick, sick, sick about this because of course, we've had the kids all excited about the fact that we were going to be able to see the giraffes right in our backyard when we went to bed and when we woke up. We rented out our Orange Lake River Island units to be able to do this and do not have the money to just book another vacation. I think we are out maybe $1300 or so?
Please, does anyone have any advice at all on what we can possibly do? I am just devastated. I am SO THANKFUL that this person is trying to help us because it does say right on their policy that we need to deal directly with the store since they are a franchise, so he really doesn't have to be helping me at all. Should I just take what he is offering and be lucky to get it?
