Autopayment - under charged last month and is overcharging this month.

[Sandy VDH]

Did anyone else's account do the same thing?

I can't figure out exactly what they have done, as the totals do not match up. Does anyone have any ideas?

They undercharged my Autopay just over $100 in late august, and the new bill shows an higher payment in September, but not enough to make up for the shortage last month. Autopay paid what the bill said and now they are saying I'm late on payments.

I can't figure out the math.

 

[Fido Chuckwagon]

My August & September payments are normal.

 

[dioxide45]

My August & September payments are normal.

Same here.

 

[north]

I was also undercharged in August. It says the missing amount is past due. I use AutoPay. I will be charged in 1-2 days for September. It will be interesting to see if they have added any fees/interest.

 

[PS89]

My July autopay was short by over $100. The August autopay was "normal". We'll see what September brings....

 

[north]

Today, I got charged my regular amount. They have not charged the amount they "forgot" to charge last month.

I don't have a nasty "Past due" message on my account anymore, but there is a "Total due" amount equalling the missing amount + $15 (late fee?). Maybe it will say past due tomorrow as my due date is today.

 

[rickandcindy23]

The new payment system is a mess. We have always had it for Shell, it was their payment portal, and now with Wyndham. I have always had a difficult time signing in, looking at payment information, etc.

I was disappointed Wyndham went to paymentus after having issues with our Shell.

 

[Sandi Bo]

Mine is a mess. I thought it was my fault because I changed the credit card on my autopay in July. July didn't pull automatically so I did a one time payment. August didn't pull and has an overrage of $917 due. I called, got transferred to collections. Hopefully it gets straightened out. I did a one time payment again (for my late August). She graciously waved the $8.50 fee for doing it over the phone (after spending an hour on the phone with them trying to figure out what was going on). And she apologized for having to ask why my payment was late (when she was making the payment) - she said 'sorry, I have to ask'.

The person helping me said it was a 'balance mismatch' and has been flagged to be reviewed and corrected and I should be okay (the late fees should be removed). I'll check next week.

I have never had trouble before - even for the conversion, everything came over okay. I've gotten used to how to look at (and ignore) the crazy stuff we see on there. But not this time!

Another whine, while I'm here -- THE HOLD MUSIC -- it's loud trumpets - I should know 'the tune' but I don't - Hail to somebody or something. You will not fall asleep waiting for the next available person to help you.

 

[Pink_Warrior]

I had them pull like $11 last month. When I called they said that they had done an audit and I had an overpayment of over $1500. This month was a regular payment. That being said, I've also been battling the "Bay Club is part of Club Destin" fiasco so I really have no idea if last month was actually part of that "disagreement."