- Jan 25, 2023
- Reaction score
- Resorts Owned
- Sheraton Broadway Plantation (Vistana Resort)
I've tried to go online to my owners account for a week now and while I am able to login to my account, each time I try to look at my dashboard in order to make a reservation I get the message that my account can't be accessed and to contact vistana's support group. When I call the phone numbers listed I sit and listen to attendant messages for over an hour and never get a live person to help me. After several minutes of attendant messages I am able to press a number to put my call in their system for a callback from one of their service reps. I've also done that, at least 7 times in the past week and no one has ever called me back. All I want to do is make a reservation for August 2023 and there is no way to reach Vistana or go online to do it. I'm frustrated and ready to become a media influencer against Vistana. I wonder if anyone is working there. The phone attendant message keeps telling me I'm important to them. That's a crock of shi_ as far as I'm concerned. They've had ample time to fix the system if that's the problem and I've spent well over 8 hours of my time just trying to make a reservation with a live person. Maybe they're all on a continuous coffee break. I wouldn't be so combative here but I've owned my timeshare for over 20 years and more times than not Vistana's website is not the best to navigate.....it's slow and as I'm finding now, just doesn't access the accounts of paid up members.