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Anyone near a Profeco office in Mexico?

Karen G

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If anyone happens to go by a Profeco office anywhere in Mexico I'd appreciate it if you could stop in and ask them something for me. They used to have a very good explanation of Mexican consumer protection rules for timeshare purchases on their website here: https://www.gob.mx/profeco But, now their new website is all in Spanish. If they had even a pamphlet in English they could give you we could at least post a picture of it.

I tried contacting them on their website and also on their Facebook page to see if they had an English version but the response I've gotten is that they do not. If there is anyone who reads and understands Spanish and could find info about timeshare purchases that would be cool if he/she could even provide a translation to English of that section.

I'd like to have specific info to give people when they come to TUG asking about rescinding a Mexican timeshare purchase. I think the rescission period is probably still five business days but it would be really nice to have that in writing.

Thanks in advance for any help!
 

sjsharkie

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If anyone happens to go by a Profeco office anywhere in Mexico I'd appreciate it if you could stop in and ask them something for me. They used to have a very good explanation of Mexican consumer protection rules for timeshare purchases on their website here: https://www.gob.mx/profeco But, now their new website is all in Spanish. If they had even a pamphlet in English they could give you we could at least post a picture of it.
If you use Chrome, it will ask if you with for Google Translate to attempt to translate the page to English - it works pretty well. May or may not solve your problem, but something you can try while waiting for a response.

Good luck.

-ryan
 

Karen G

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Once owned these: FirstFairway@Walden X 2; Lawai Beach; ManhattanClub; PuebloBonitoRose; 4 South Africa--now timeshare-free

oldbuyer

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Good morning Karen,
You can reach Alahandra (bi lingual) at the Cabo Tourist assistance office on the marina at: local ph#105 0551 or aibarra@secturbcs.gob.mx
The Profeco office is now in the same building.
 

Karen G

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Resorts Owned
Once owned these: FirstFairway@Walden X 2; Lawai Beach; ManhattanClub; PuebloBonitoRose; 4 South Africa--now timeshare-free
Good morning Karen,
You can reach Alahandra (bi lingual) at the Cabo Tourist assistance office on the marina at: local ph#105 0551 or aibarra@secturbcs.gob.mx
The Profeco office is now in the same building.
Thanks so much for that info. I just sent an email so hopefully I'll get a response.
 
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