Anyone have issues with United giving credit/refunds?

[musictom]

Our original June United flight SFO-PVR was changed from a non-stop to a redeye and a 3 hour layover. Since my resort is still closed, I need to rebook or refund with United. When I go through their process, I can receive credit for the initial fare, but there's no option to receive my credit for my 2 Economy Plus upgrades (it totals to about $220).

I'm just wondering if anyone has experience with United, if it's worth getting on the phone, waiting for a CS agent, and explaining my situation? On the one hand, these were non-refundable tickets, so I'm glad United is offering an exchange. OTOH, United changed my flight, and the new departure is more than 9 hours from the original flight, which under United's rules makes it eligible for exchange.

Any bets on whether or not United credits me for my Economy Plus purchases? Thanks!

 

[Talent312]

I had the same issue with our Delta flights to Zurich...
They credited original fare for a no-fee change (up to two years out), but said nothing about upgrades I paid later to move our seats to 1st class (lie flat) on one segment -- $1650 was on the line. So I called.

The CSR confirmed the initial credit, and when I asked about the upgrade-$, he said: "Oh, that can't be transferred, so we'll just refund that." The refund showed up on my CC about five days later. Moral of the story: Call them, and ask about it.

BTW,they said to use my credit, I'll need to call and use the original ticket # (not booking code) to ID the credit.

 

[Luanne]

Our original June United flight SFO-PVR was changed from a non-stop to a redeye and a 3 hour layover. Since my resort is still closed, I need to rebook or refund with United. When I go through their process, I can receive credit for the initial fare, but there's no option to receive my credit for my 2 Economy Plus upgrades (it totals to about $220).

I'm just wondering if anyone has experience with United, if it's worth getting on the phone, waiting for a CS agent, and explaining my situation? On the one hand, these were non-refundable tickets, so I'm glad United is offering an exchange. OTOH, United changed my flight, and the new departure is more than 9 hours from the original flight, which under United's rules makes it eligible for exchange.

Any bets on whether or not United credits me for my Economy Plus purchases? Thanks!

Dd had a conference in Toronto cancelled. It was to be in May. Her flights were with United. I know she got the Economy Plus purchase money back. I'm not sure about the flight. I "think" she got a credit. But her company reimbursed her for the flight tickets as they had been paid out of pocket.

 

[jpc763]

Our original June United flight SFO-PVR was changed from a non-stop to a redeye and a 3 hour layover. Since my resort is still closed, I need to rebook or refund with United. When I go through their process, I can receive credit for the initial fare, but there's no option to receive my credit for my 2 Economy Plus upgrades (it totals to about $220).

I'm just wondering if anyone has experience with United, if it's worth getting on the phone, waiting for a CS agent, and explaining my situation? On the one hand, these were non-refundable tickets, so I'm glad United is offering an exchange. OTOH, United changed my flight, and the new departure is more than 9 hours from the original flight, which under United's rules makes it eligible for exchange.

Any bets on whether or not United credits me for my Economy Plus purchases? Thanks!

I had 4 Economy flights DEN-KOA nonstop for Saturday that United changed to one stop. Because of that it extended the arrival time both direction greater than 6 hours. I called United and was told I would be given a refund. It took over 2 weeks to show up but I did get a full refund.

I would recommend calling them and citing the 6 hour rule to get a full refund. At this point I would personally not take future flight credit or an electronic travel voucher even though I know I will go back. There are rumblings that if United files for bankruptcy that those will be cancelled. Get the cash and rebook later!