• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 27 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG has now saved timeshare owners more than $17,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $17 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

Anyone ever get bumped on DELTA from first class because of aircraft downsize?

Carolyn

TUG Member
Joined
Jun 6, 2005
Messages
1,220
Reaction score
8
Points
249
Location
Carmel, Indiana
Resorts Owned
Westin St John
WJL St Lucia
St James Club Antigua
Charter Club Marco
Sheraton Desert Oasis
My husband and I were flying first class on DELTA from IND to STT using Sky Miles (60K each) with a reservation made in 10 months in advance. I would check about every month and some minor changes were made to the itinerary, but never an aircraft change. We checked into STT yesterday and received our boarding passes for our first class seats. The leg from ATL to IND had us in 1C and 1D on one of the smaller jets with has only 6 first class seats. We arrived at our gate 35 minutes ahead of time and the plane was boarding. As we handed our boarding passes to the agent she took them and some type of receipt printed out. As we're boarding the plane, there is someone in our seats. We look at the receipt she gave us and it said 18 A and B...the last row of the plane, no seats that reclined and my husband is 6'8"!!! We don't fly first class very often because we usually don't have the miles or the cash. This particular trip had 4 legs total RT.
We went back up the jetway to the ticket agent and asked for our original boarding passes back so now I have copies of both sets to send to Delta. What should we ask for...1/4 of the miles back or an upgrade to first class when we fly next spring on Delta?
Do we have any rights here? Thanks.
 

DaveNV

TUG Review Crew: Expert
TUG Member
Joined
Jun 1, 2006
Messages
17,262
Reaction score
19,445
Points
898
Location
Mesquite, Nevada
Resorts Owned
WorldMark
I can't speak to your specific situation, other than to say I can relate to your experience. I'm surprised they didn't at least explain things to you in advance.

We had miles-only reservations made months in advance on an Alaska Airlines flight from Seattle to Phoenix. We chose a specific flight because the aircraft was an MD-80, which has seating for two on one side, and three on the other. We had excellent seats on the two-seat side, which would have been great for us.

Imagine my surprise when I go to print out boarding passes before the flight and I see a note saying "There is a problem with your reservation" and I should call to speak with an agent. I did, only to find that at some point they'd changed the aircraft to a 737 (three by three seating), and that we'd each been reassigned to MIDDLE SEATS IN SEPARATE ROWS! :eek:

I pitched a major fit. The best I was able to do was get us seated in the same row, in the aisle- and window-seats. It worked out okay in the end, thanks to the really skinny guy who was in the middle seat, and who slept most of the way. But it still was a disappointment to have to deal with that at the last minute.

Good luck with your complaint! Hopefully Delta will step up and make it right.

Dave
 

radmoo

TUG Member
Joined
Oct 7, 2007
Messages
915
Reaction score
1
Points
228
Location
Melrose, MA
Consumer Help

checkout Chris Elliot's blog, I think it's www.elliot.org
He publishes lists of REAL contact info for the travel industry. I used this to resolve an issue w/Continental airlines last March.

Good luck!
 

Carolyn

TUG Member
Joined
Jun 6, 2005
Messages
1,220
Reaction score
8
Points
249
Location
Carmel, Indiana
Resorts Owned
Westin St John
WJL St Lucia
St James Club Antigua
Charter Club Marco
Sheraton Desert Oasis
No explanation...we had even got our original first class boarding passes in STT 9 hours prior to this flight. We didn't even know there was a problem until we boarded the plane. I just felt bad for my husband because he is 6'8" and was truly miserable for 2 hours. We used 120K FF miles for this trip that had a total of 4 legs. We had been travelling for about 10 hours and it wasn't the best way to end our vacation. Any ideas what, if any, compensation we can get? We "paid" (thru ff miles) for first class. I would hope we would have some rights here.
 

philemer

Tug Review Crew: Rookie
TUG Lifetime Member
Joined
Aug 17, 2004
Messages
3,575
Reaction score
42
Points
384
Location
Anywhere a good microbrew is served!
Resorts Owned
The Park Regency, UT; The Timbers Condominiums at Island Park Resort; Dikhololo, S.A.; Club Wyndham points.
I would ask for the full difference between F & Y. You might also join www.flyertalk.com (free) and post your questions on the Delta forum.
 

Talent312

Tug Review Crew: Rookie
TUG Member
Joined
Jul 4, 2007
Messages
15,114
Reaction score
5,013
Points
798
Resorts Owned
HGVC & GTS
I'd be fit-to-be-tied.
At a minimum expect, I'd want them to credit the FF account so that it was only coach-class was charged for the entire trip. Yes, these things happen, but... You had already "paid" for 1st class, checked-in, the change was w/o notice or consent, and it "just about ruined" the whole trip.

Have you talked to the SkyMiles people, yet?
[There's a "Contact Us" link on the SkyMiles webpage.]
 

Carolyn

TUG Member
Joined
Jun 6, 2005
Messages
1,220
Reaction score
8
Points
249
Location
Carmel, Indiana
Resorts Owned
Westin St John
WJL St Lucia
St James Club Antigua
Charter Club Marco
Sheraton Desert Oasis
I'd be fit-to-be-tied.
At a minimum expect, I'd want them to credit the FF account so that it was only coach-class was charged for the entire trip. Yes, these things happen, but... You had already "paid" for 1st class, checked-in, the change was w/o notice or consent, and it "just about ruined" the whole trip.

Have you talked to the SkyMiles people, yet?
[There's a "Contact Us" link on the SkyMiles webpage.]
Thought I would get others opinions of what compensation we might expect...and get.
I also posted this on Flyertalk and have a varied number of opinions which confuses me even more: http://flyertalk.com/forum/showthread.php?t=889159
 

Talent312

Tug Review Crew: Rookie
TUG Member
Joined
Jul 4, 2007
Messages
15,114
Reaction score
5,013
Points
798
Resorts Owned
HGVC & GTS
IMHO, you are entitled to compensation, whether in miles or a OW upgrade.

Before you do anything, read everthing in the SkyMiles rules online that might apply to your situation. There probably is something. Use it, if you have to. But even if they do not help you, feign ignorance and be persistant that "something should be done."

I'd try calling first. If the CSR plays dumb or says, "Sorry..." ask for a supervisor, and then the manager. If you still aren't satisfied, write a letter. Any mention of attorneys is likely to be counterproductive. Remember, "You catch more flies with honey than you do with vinegar."
 

Carolinian

Guest
Joined
Jun 6, 2005
Messages
9,431
Reaction score
3
Points
273
Location
eastern Europe
DL is one of the worst airlines for equipment and schedule changes. Back when I was a DL Gold Medallion (I switched to NW in the Rob Borden reign of terror - see www.saveskymiles.com ), I always held my breath when I used one of the SWU's for an upgrade, but fortunately never had a problem on WBC upgrades. The one time I did run into a situation with an equipment change it was on a flight from Zurich to Atlanta where they switched to a smaller plane that did not have enough seats for all of the ticketed passengers. Everybody had to get a new seat assignment, and if you were one of the last ones, you got a voucher for a hotel room in Zurich and a seat on the flight the next day. I was tempted to hold out for the overnight in Zurich, since that was a connecting city for me and would be a nice break, but unfortunately had something I needed to get back to at home.

DL was a much better airline back in the days before SkyTeam, when they were in the Global Excellence Partnership with Swissair, Austrian, and Singapore Airlines. But even then, there seemed to be more equipment change issues than with other airlines.
 

grest

Tug Review Crew: Rookie
TUG Member
Joined
Jun 8, 2005
Messages
1,676
Reaction score
0
Points
246
Location
Ocala, FL
I would definitely ask for compensation, and would do it assertively but not aggressively. Despite the issues with Delta, I have had good results with customer relations when I've had a problem. It might help to know what you want to ask for. I agree with a previous poster who suggested giving you back the difference between coach and first class miles. Good luck, and please let us know the outcome.
Connie
 

x3 skier

TUG Review Crew: Veteran
TUG Member
Joined
Apr 17, 2006
Messages
4,835
Reaction score
1,756
Points
399
Location
Ohio and Colorado
Resorts Owned
Steamboat Grand, The West,
Raintree and, formerly, The Allen House
All you can do is ask. Any Airline is prone to similar problems.

Last time we took USeless Air to London we had an early flight to Philly with about a 6 hour layover. The US Flight to Philly was delayed so we made to the London Flight as the door was closing. Naturally our bags missed the flight but showed up the next day. Zero Compensation.

Yesterday on Delta, our planned return from SFO via ATL was delayed after we checked in. I called the Medallion desk and they rerouted us via Cincinnati on a flight that was at the next gate over, upgraded my wife to First and got us home an hour early. The Evil Empire comes through!:whoopie:

Another DL story. Returning to Steamboat Springs, they broke the airplane in St Louis when the boarding gate slipped and broke the door hinge. Five hours later, it was fixed but I missed my SLC connection. I rented a car and drove home, sent the bill to Delta and they paid half.

The best approach I have found is to ask for a specific compensation like reinstatement of the miles and don't scream and shout or threaten dire consequences. Every Airline (AA, DL, UA) that I fly regularly (except USeless Air) has at least given me some compensation for delays, lost bags, change of equipment resulting in downgrades, etc. Even if they don't, as long as they got me to my destination pretty close to original plans, I am satisfied and chalk it up to bad luck. After all, the ride is just to get me where I can have a good time.;)

Cheers
 

NJDave

TUG Member
Joined
Jun 6, 2005
Messages
1,169
Reaction score
50
Points
258
Location
NJ
I was bumped from first class on Continental due to a change in aircraft. I was offered $300 to fly coach or $300 to fly first class on the next flight which was about 2 hours later. I was satisified with the compensation since my first class ticket was due to a free elite status upgrade.

In your case, I would request a refund of points for the difference in fare plus a voucher (e.g. $300 each) since it was a bump.
 

Carolyn

TUG Member
Joined
Jun 6, 2005
Messages
1,220
Reaction score
8
Points
249
Location
Carmel, Indiana
Resorts Owned
Westin St John
WJL St Lucia
St James Club Antigua
Charter Club Marco
Sheraton Desert Oasis
All you can do is ask.

The best approach I have found is to ask for a specific compensation like reinstatement of the miles and don't scream and shout or threaten dire consequences.

Cheers
We will be flying to Bonaire on Delta in March (coach seats). We would like either Emergency Exit Row for all 4 legs (IND-ATL-BON) OR on the way down..upgrade to first class. Are these reasonable requests? Thanks.

Carolyn
 
R

Rolf

Not specifically on that ride, but I have bumped into someone at the park in general. I bumped into an ex at Disneyland one time....awkward...(I was with my new boyfriend and he was with the girl he cheated on me with).

Ice Cream Parlor.
 
Top