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Anyone else have MVC account issues (locked contracts) right now?

LUVourMarriotts

TUG Review Crew: Veteran
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MFV (P) 2002
MSU (G) 2006
MOW (P) 2018
Enrolled in DP +++
I have a really annoying problem with my account. I have been dealing with this issue since at least April 14. I was making a reservation and saw some odd alerts on a few of my contracts when the points allocation window popped up. The alerts said the contracts were locked due to delinquency (don't recall exact verbiage). So, I called in to ask. They said that I did not pay my MF's. I knew that wasn't true. I asked them to look in the financial part of my account and they confirmed that we paid all MF's early. I've called in several times over the last 6 weeks and was told last week that it was fixed. But, I tried to make a new reservation today and the same issue popped up. I had to call in and they made the reservation for me on a 48 hour hold, hoping to get the issue fixed by then.

The new reservation is to use the 120 day hold, due to COVID cancellations. But that portion of my account is locked, so they can't use those points right now. I was told that I am not the only one having this issue.

:mad: :wall:
 

Fasttr

TUG Review Crew
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MVC Trust Points
No issues here, but I feel your pain....hopefully they get it fixed for you soon.
 

dioxide45

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Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
Does your situation fit this scenario?

 

LUVourMarriotts

TUG Review Crew: Veteran
TUG Member
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Jun 20, 2007
Messages
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Reaction score
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Location
Apex, NC (The Peak of Good Living)
Resorts Owned
MFV (P) 2002
MSU (G) 2006
MOW (P) 2018
Enrolled in DP +++
Does your situation fit this scenario?

Hmm, there are some similarities, but not entirely. Our overall account does have weeks "owned" by me and points "owned" by my wife. My wife pays the bills, so I am not sure if she paid everything together, but I do not believe she did. I know at least the points and weeks were paid at different times. I did notice that the delinquent messages were on one property, but the rep said she saw them on others that I was not seeing. I just reached out to someone in the Executive office to try to get them to push this along.
 
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