Anyone else have MVC account issues (locked contracts) right now?

[LUVourMarriotts]

I have a really annoying problem with my account. I have been dealing with this issue since at least April 14. I was making a reservation and saw some odd alerts on a few of my contracts when the points allocation window popped up. The alerts said the contracts were locked due to delinquency (don't recall exact verbiage). So, I called in to ask. They said that I did not pay my MF's. I knew that wasn't true. I asked them to look in the financial part of my account and they confirmed that we paid all MF's early. I've called in several times over the last 6 weeks and was told last week that it was fixed. But, I tried to make a new reservation today and the same issue popped up. I had to call in and they made the reservation for me on a 48 hour hold, hoping to get the issue fixed by then.

The new reservation is to use the 120 day hold, due to COVID cancellations. But that portion of my account is locked, so they can't use those points right now. I was told that I am not the only one having this issue.

 

[Fasttr]

No issues here, but I feel your pain....hopefully they get it fixed for you soon.

 

[dioxide45]

Does your situation fit this scenario?

Maintenance Fee Payment Application Nightmare (merged)

Just a warning that this is a painful read but putting it down is therapy for me. This year I paid my maintenance fees online just like I have always done. The only difference between the last few years is I paid everything in one transaction since I had the credit card room. I put the full...

tugbbs.com

 

[LUVourMarriotts]

Does your situation fit this scenario?

Maintenance Fee Payment Application Nightmare (merged)

Just a warning that this is a painful read but putting it down is therapy for me. This year I paid my maintenance fees online just like I have always done. The only difference between the last few years is I paid everything in one transaction since I had the credit card room. I put the full...

tugbbs.com

Hmm, there are some similarities, but not entirely. Our overall account does have weeks "owned" by me and points "owned" by my wife. My wife pays the bills, so I am not sure if she paid everything together, but I do not believe she did. I know at least the points and weeks were paid at different times. I did notice that the delinquent messages were on one property, but the rep said she saw them on others that I was not seeing. I just reached out to someone in the Executive office to try to get them to push this along.