Anyone done business with eBay seller resortsalesgroup

[TamaraQT]

I wish I could say I was happy but I am not. Still waiting for my transfer to complete. It passed ROFR, the deed is recorded with the county, still the resort doesn't recognize me as owner. Its ridiculous. Going thru this since October.

 

[jimwu921]

Update for my transactions. The company is legit but it is going to take a very very long time to close

Timeline
2/11/2020 docs signed/paid
8/21/2020 deed recorded but no transfer, no notification
2/26/2021 ask for a new ID for transfer
4/20/2021 email from HRC about one transfer is completed, took about 14 months. CUP points are about to expire but got one time exception to roll into EEE
??/??/???? still 1 Hyatt and 1 Westin in process. Docs all signed the same time.

 

[Lodemia]

I purchased one of their eBay transactions in December. When you get the closing documents, it literally says, you can only contact them for a status every thirty days. Huge red flag.

After almost 90 days, they weren’t able to produce deed in our name due to “registration issues.”
They provided a zero hassle refund but there are red flags all over the place. Buyer Beware.

 

[The Colorado Kid]

Of several timeshare resale companies I have used they rate at the bottom of the scale. Abysmal communication - no comprehension that the buyer is also their customer...nasty emails back when asking for updates. Beware they are also listing on eBay under different company names now. The tell is that they normally post a picture of the estoppel in the listing (I LIKE the estoppel photo...just the best way I have found to normally determine that this is another company under the Resort Sales Group umbrella).

 

[TamaraQT]

Since the thread has been revived, I will give my input. I waited a LONG time for mine to FINALLY transfer and be recorded. But it finally did. The listing was to include an unused week. However, the seller deposited the week with RCI so I lost out on it. However, resortsalesgroup reimbursed me for the sale price ($202.50*) since it didn't include what was promised. In the end, it went well. Not sure I would recommend them, but can't say to avoid them either. Just be prepared for a LONG wait. But if things don't go well, I do believe they will attempt to rectify it to your satisfaction or reimburse you.

* I think $202.50 was the amount I won the auction for

 

[Sandi Bo]

I can echo the sentiments here. I've had one fall through and been reimbursed, months later, no problem getting my money back once it was agreed to cancel (and at that point happy to just get my money back). I've had 2 complete. They took way too long, one deed had a typo which added to the pain. The communication I had was 'pleasant', both by email and phone. A very overworked person, I think a staff of one handling everything. Almost unbelievable that things actually do process to completion, but 2 out of 3 did. And in the process a bonus tag along that was no issue at all, and actually the first to complete (apparently they had a reason for that to happen). My best guess is they are making their money on the selling (timeshare exit) side, and how long the transfer takes doesn't much matter (thus a very overworked, overwhelmed, but competent staff of one working through the transfers, one by one by one)?

 

[TamaraQT]

I can echo the sentiments here. I've had one fall through and been reimbursed, months later, no problem getting my money back once it was agreed to cancel (and at that point happy to just get my money back). I've had 2 complete. They took way too long, one deed had a typo which added to the pain. The communication I had was 'pleasant', both by email and phone. A very overworked person, I think a staff of one handling everything. Almost unbelievable that things actually do process to completion, but 2 out of 3 did. And in the process a bonus tag along that was no issue at all, and actually the first to complete (apparently they had a reason for that to happen). My best guess is they are making their money on the selling (timeshare exit) side, and how long the transfer takes doesn't much matter (thus a very overworked, overwhelmed, but competent staff of one working through the transfers, one by one by one)?

@Sandi Bo , I totally agree with your assessment. Looking back on my experience, I think you have hit the nail on the head. It probably is only one or a few people in the group working on the transfer/close. And, they already made the profit from the seller, so they are just tying up the loose ends at a snails pace. Based on that, I wouldn't hesitate to use them again if time was not of the essence.

 

[Sandi Bo]

@Sandi Bo , I totally agree with your assessment. Looking back on my experience, I think you have hit the nail on the head. It probably is only one or a few people in the group working on the transfer/close. And, they already made the profit from the seller, so they are just tying up the loose ends at a snails pace. Based on that, I wouldn't hesitate to use them again if time was not of the essence.

Exactly, agree! Just make sure the seller is paying maintenance fees until the transfer completes. Sorry about that for the seller, they are the ones most effected. Most likely an owner who doesn't understand their options, paid someone to take it off their hands, etc. That would be my guess.