Yesterday I dropped into my local branch of Bank of America to make a deposit. The branch manager, who is always so cheerful and friendly, looked very harried and upset. Thinking that she might be dealing with a serious personal problem, I went over to ask if everything is "okay."
She told me that everything has been chaotic at the bank for the past few weeks because many irate customers have had their HELOC's "frozen" or greatly reduced. This is a very affluent community in Westchester County (35 miles north of midtown Manhattan). There's a lot of "old" money here. The home values have remained stable. In fact, the average price of single family homes rose 2% in 2008. Most homes are in the 1-5 million dollar range. The owners include doctors, lawyers, business owners, movie, television, and sports celebrities, foreign royalty, etc...
These customers had fully paid first mortgages, high FICO scores, high salaries or high net worth. There was no logical reason to reduce or freeze their HELOCs. One man was so outraged that he closed out an investment account he had with Bank of America worth several million dollars and transferred it to Scottrade. His HELOC that had been frozen was for $200,000 and had been used only sporadically over the 15 years it was in existence, and never for more than 50% of the total available.
We have two accounts with Scottrade which include a high margin line of credit. But I have never seen any notation of these accounts, or asset value, or margin debt, listed on any of our credit reports from the 3 major agencies. If this is the norm, how can banks properly assess a customer's true net worth and credit worthiness?
The bank manager told me that if I thought I would need to draw against my HELOC anytime soon, I better do it now and "park" the money elsewhere in the meantime. Our first mortgage was paid off years ago and we have no consumer debt. We used a small portion of the HELOC to buy a car a couple of years ago but paid it off quickly. Hubby and I have been considering doing a major home renovation project.
So I called the HELOC department and asked how much of our credit line we could access "today." The representative checked and said that the entire amount was available. Then she asked if she could put me on hold. When she returned, she said that her supervisor said they should be able to approve us for a 100% increase in the HELOC amount within 24 hours, if we want more. So go figure!
Through the years, hubby and I have taken advantage of many 0% balance transfer offers. As most of you know, they now typically come with a 3% transaction fee with no cap, so we toss those in the recycle bin. Recently I received a 0% offer from Bank of America for a year with a max $99. transaction fee. When I called to arrange for it, the representative found another old credit card that B of A now owned as part of a bank take-over. He asked if I would like him to combine the two card's which would then double my credit limit. There would be no extra fee for doing so. I agreed and now have a $60,000. unsecured 0% interest loan for a year with the same bank that is closing HELOCs on multi-millionaires

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And meanwhile, on an almost daily basis, we receive letters from Bank of America offering us a $50,000. debt consolodation loan at a rate of 8.99% a year. Sometimes two letter arrive the same day, one in my name and one in my husband's name. No two are alike. The amounts each of us are offered can vary between $40,000 and $80,000 and the annual interest varies between 7.99 and 9.99%.
Is it any wonder that the banks are in serious trouble?
