- Jan 5, 2019
- Reaction score
- Resorts Owned
- vistana, diamond, shell, palace resorts
Yea! Happy for you.About 4 hours after checkout time, and we hadn't yet checked out because we were developing our plan and told that the GM was coming to our room to speak with us, the GM, Ryan Nobriga, called and told us they had figured out a way to use our Star Options to let us stay until Tuesday. I'm not sure if it was a game of chicken, or if somebody saw the light, or if they wanted to avoid pictures of the police removing me, pictures of us sleeping in a rental car, or me contacting the CEO of MVC, Vistana, the Governor and the mayor. But for now I can relax. We have functional room keys. Later I will post the paraphrased and condensed transcript of the 4 hours of phone calls for those who want to read the ridiculousness. Comical. A total clusterfork.
Of note, WKORV staff are wonderful. It's MVC and Vistana that have their heads on backwards and have been withholding information and authority from the WKORV team. Kudos to Ryan Nobriga, Steve Aheong, and Dylan Andrion for positively outstanding customer support and aloha. If you are bored, please call the WKORV feedback line to say "thanks to Ryan Nobriga, Steve Aheong, and Dylan Andrion for taking care of the Provost family and doing the right thing." The number is 808-667-3200 ext 3321. I will be doing this as well of course.
Or perhaps we should wait until we are at home next week to make sure they don't change their mind.
Likely a greedy business decision to close for ts points booking and only accept $ bookings. Happens often so glad they have helped yu.
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