Any other owners being "forced" out of their resort right now?

[cindylou]

WKORV management (or maybe Vistana, or Marriott) will not let us stay here any longer, even though we are trying to obey the Governor and Mayor's orders to shelter in place by using StarOptions to stay here another week. Despite the Marriott press release this morning stating they are closing resorts to renters, and "reducing operations and amenities at all of our resorts based on various governmental mandates and advisories," I can stay here for $299 per night in a studio, but cannot use my StarOptions to stay anywhere here. Every item in writing I see does not prohibit visitors from staying, but everything WKORV is doing is making it impossible to stay, without squatting here. Is this happening to anyone else? Anyone have any ideas? Using logic and showing them the government orders is not working. It is safer if we stay here but they are trying to kick us to the curb.

 

[Theiggy]

So they are letting you stay but are only taking cash reservations not Staroptions?


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[controller1]

WKORV management (or maybe Vistana, or Marriott) will not let us stay here any longer, even though we are trying to obey the Governor and Mayor's orders to shelter in place by using StarOptions to stay here another week. Despite the Marriott press release this morning stating they are closing resorts to renters, and "reducing operations and amenities at all of our resorts based on various governmental mandates and advisories," I can stay here for $299 per night in a studio, but cannot use my StarOptions to stay anywhere here. Every item in writing I see does not prohibit visitors from staying, but everything WKORV is doing is making it impossible to stay, without squatting here. Is this happening to anyone else? Anyone have any ideas? Using logic and showing them the government orders is not working. It is safer if we stay here but they are trying to kick us to the curb.

So, you've tried making an online reservation and it won't take?

 

[goaliedave]

In same situation, resort manager has threatened me same could occur any day although i have 7 nights points-paid remaining. Interested in comments. Today i'm going to conact the local police to get advice. I am 2700 miles from home and on day 6 of self-isolating.

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[controller1]

In same situation, resort manager has threatened me same could occur any day although i have 7 nights points-paid remaining. Interested in comments. Today i'm going to conact the local police to get advice. I am 2700 miles from home and on day 6 of self-isolating.

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Are you also at WKORV?

 

[cindylou]

The inventory office is closed. Likely to discourage occupancy. On Friday or Saturday I was able to see lots and lots of availability and I'm pretty sure I could have made a reservation. But I didn't until I could confirm my flight change. Then when I went to make the lodging reservation at my home resort, everything shows not available. This is artificial. The web page is lying. I am at WKORV and occupancy is less than 20%. It's probably 8% or something like that. Online reservation impossible. Calling into Vistana also impossible. No one answers, or sent to somebody's telework home and hear TV in background and no one talks back. Front desk says I can pay $299 per night, but can't use Star Options. So, yes, and yes to the above questions. They are doing everything to discourage staying and encouraging people to go home. I am incensed.

 

[controller1]

The inventory office is closed. Likely to discourage occupancy. On Friday or Saturday I was able to see lots and lots of availability and I'm pretty sure I could have made a reservation. But I didn't until I could confirm my flight change. Then when I went to make the lodging reservation at my home resort, everything shows not available. This is artificial. The web page is lying. I am at WKORV and occupancy is less than 20%. It's probably 8% or something like that. Online reservation impossible. Calling into Vistana also impossible. No one answers, or sent to somebody's telework home and hear TV in background and no one talks back. Front desk says I can pay $299 per night, but can't use Star Options. So, yes, and yes to the above questions. They are doing everything to discourage staying and encouraging people to go home. I am incensed.

Yet, their own Press Release says they are closing to cash reservations beginning tomorrow for 30 days. This doesn't make sense.

 

[Grandma2016]

What happens if you are already there on a reservation? I'm not but just curious.

 

[goaliedave]

Are you also at WKORV?

No sorry should have mentioned that. But this is an issue indifferent to resort or chain so interested in comments. Does a hotel have the right to put customers on the street, to close even with occupants, some jurisdictions are including hotels as essential services and others aren't ...

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[goaliedave]

What happens if you are already there on a reservation? I'm not but just curious.

Exactly! This is my issue. I could soon be the only homeless person carrying golf clubs.

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[controller1]

No sorry should have mentioned that. But this is an issue indifferent to resort or chain so interested in comments. Does a hotel have the right to put customers on the street, to close even with occupants, some jurisdictions are including hotels as essential services and others aren't ...

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Your question does not have a generic answer as each state has its own innkeepers laws.

 

[cindylou]

Who has the higher authority - the company or the mayor or the governor? Marriott is not being transparent at all in what they are doing, and lying to their shareholders by saying they are closing rentals, when they are trying to charge me $299 per night when I already paid all my 2020 maintenance fees to utilize this resort with StarOptions. My husband has already called the mayor and governor's office. I'm headed to Twitter next.

 

[cindylou]

No sorry should have mentioned that. But this is an issue indifferent to resort or chain so interested in comments. Does a hotel have the right to put customers on the street, to close even with occupants, some jurisdictions are including hotels as essential services and others aren't ...

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Which resort are you at? This seems to be a Marriott deception, not related to the individual resort location.

 

[goaliedave]

Not just Marriott as i posted. All resorts, worldwide issue. I'm undertaking similar tasks and will update.

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[goaliedave]

Your question does not have a generic answer as each state has its own innkeepers laws.

See cindylou's post ... who has the higher authority in these times is the issue that is interesting.

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[WVBaker]

No sorry should have mentioned that. But this is an issue indifferent to resort or chain so interested in comments. Does a hotel have the right to put customers on the street, to close even with occupants, some jurisdictions are including hotels as essential services and others aren't ...

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That's a tough spot to be in. Each state or jurisdiction has it's rules as to what is or isn't an essential business. Hotels are in some states and not in others. If the state you're in has decided they're not, then they could and must shut down regardless if they have occupants or not. They have very little, if any choice. Of course if they must shut down everyone must leave. Good luck and I hope for the best.

 

[okwiater]

If I were staying at my deeded fee simple fractional ownership (i.e. as an owner, not a renter or hotel guest), I'd be livid if anybody up to and including the National Guard tried to kick me out. If they forced me to go home I'd strongly consider suing. Remember, if you have a deed, it conveys with RIGHTS. If you purchased it from Vistana, they are legally obligated forever to defend those rights.

 

[CalGalTraveler]

Sorry to hear about your issues. This seems like uncharted territory when it comes to pandemics. However, there may be some legal precedent from when people are ordered to evacuate their deeded homes on the beach when a hurricane is coming. Perhaps it is time to find an AirBnB in the area and sort out repayment/legal later.

 

[emeryjre]

It must be difficult for a governmental agency to see a "vacation timeshare resort" as anything more than a hotel. Especially when the governmental agency is in totally new territory regarding quarantines, shelter in place, and self quarantine. I am sure Vistana can try to explain the concept of timeshare and deeded week and if falls on deaf ears. Difficult times for everyone.

 

[critterchick]

It must be difficult for a governmental agency to see a "vacation timeshare resort" as anything more than a hotel. Especially when the governmental agency is in totally new territory regarding quarantines, shelter in place, and self quarantine. I am sure Vistana can try to explain the concept of timeshare and deeded week and if falls on deaf ears. Difficult times for everyone.

The government isn't kicking people out of Hawaii - they just don't want us going over there now (and haven't forbidden it, just made it very unattractive). The quarantine doesn't apply to visitors who are already there (although should think that stay at home/resort would). Marriott/Vistana are closing their resorts for lack of business and apparently tossing OP out the door so they can complete the process.

 

[goaliedave]

That's a tough spot to be in. Each state or jurisdiction has it's rules as to what is or isn't an essential business. Hotels are in some states and not in others. If the state you're in has decided they're not, then they could and must shut down regardless if they have occupants or not. They have very little, if any choice. Of course if they must shut down everyone must leave. Good luck and I hope for the best.

Thanks, much appreciated. I called today police, social services, local government ... no answers. No govt closures mandated yet, but as the only occupant of my resort it could happen any day. Workers and tourists are leaving daily so it'll be a long 7 more nights. I have strong faith and have been in many worse situations so just enjoying every day.

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[goaliedave]

Really good issues being brought up here. Renter vs. External exchanger vs. Points owner vs deeded week owner vs fractional deed owner ... different rights?

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[TravelTime]

Why does anyone want to stay in an empty resort with everything closed? Wouldn’t going home be more comfortable?

 

[goaliedave]

Why does anyone want to stay in an empty resort with everything closed? Wouldn’t going home be more comfortable?

Its in beautiful mountains, i walk amazing trails all day, fully stocked grocery stores (even tp and water) good restaurants open, and no crowds! I feel like i own a private island

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[TravelTime]

Its in beautiful mountains, i walk amazing trails all day, fully stocked grocery stores (even tp and water) good restaurants open, and no crowds! I feel like i own a private island

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Beautiful! Where are you? Aren‘t they practicing social distancing there? How are restaurants still open?