• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Any one getting calls that their Club Wyndham Plus account is past due

Sandi Bo

TUG Review Crew
TUG Member
Joined
Mar 22, 2011
Messages
5,484
Reaction score
5,458
Location
Omaha
Resorts Owned
Wyndham
I help my Dad with his VIP Platinum account.

Today he got a phone call saying it was Club Wyndham Plus and that his account is past due. It is not.

I'm concerned someone has his account number and some personal information. They have the name on his account (it's a trust, they have the name correct, obviously have his phone number, and zip, and who knows what else).

Has anyone else gotten these calls?
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
32,895
Reaction score
9,650
Location
The Centennial State
Resorts Owned
Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge and Shadow Ridge,Grand Chateau; Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms(selling); WKORV-OF ,Westin Desert Willow.
Yes, we get the calls, and they are from Wyndham, but it's always about guest certificates and how they haven't gotten the payment yet, when in fact their system has a delay. Wyndham doesn't have real-time credit card processing.
 

rrlongwell

newbie
Joined
Jan 14, 2011
Messages
2,770
Reaction score
1
Location
Mechanicsburg, Pa.
I help my Dad with his VIP Platinum account.

Today he got a phone call saying it was Club Wyndham Plus and that his account is past due. It is not.

I'm concerned someone has his account number and some personal information. They have the name on his account (it's a trust, they have the name correct, obviously have his phone number, and zip, and who knows what else).

Has anyone else gotten these calls?

Not a call, however, the sales presentation bumped into some sort of compter reporting issue. Their is a new entry on the computer form they pull on the owners record. It is to have one of the following codes on it, 1, 3, 6, 9, and 12 where the numbers represent the number of months that a maintance fee is not due because of the Wyndham Rewards program crediting payments from the bonuses received from use of the card. My guess if your father has a Wyndham Rewards Credit Card, it has something to do with this. At first, the sales rep though Wyndham had stopped crediting my account through the direct debit system.
 
Last edited:

Sandi Bo

TUG Review Crew
TUG Member
Joined
Mar 22, 2011
Messages
5,484
Reaction score
5,458
Location
Omaha
Resorts Owned
Wyndham
My Dad just went to a sales presentation. Yes, he has Wyndham Rewards.

I think I've read before that when you go to a presentation you are opening yourself up for an audit. I'm guessing what I'm seeing is a combination of what both of you said (I have rented points and paid for guest confirmations - always online).

Don't laugh when I say this, would they have updated his account based on their observations? His SO was also on his account at one time and somehow had her own, now closed Rewards accounts. He got a couple emails regarding that yesterday, too (indicating her Rewards account was a duplicate). It was closed over a year ago and they have done nothing with it. Hence they go to a sales presentation and now he is getting strange emails on it. Conincidence?

I asked the sales department and they said the call asking for money must be a scammer, but I'm more inclined to think their "audit" has triggered some activity on his account.
 

vacationhopeful

TUG Review Crew: Rookie
TUG Member
Joined
Sep 11, 2007
Messages
12,760
Reaction score
1,699
Location
Northeast USA
...I think I've read before that when you go to a presentation you are opening yourself up for an audit. I'm guessing what I'm seeing is a combination of what both of you said (I have rented points and paid for guest confirmations - always online)...

When YOU agree to an Owners' Update, the sales staff (the manager first) reviews YOUR account to assign a sales rep who reads your history TO SELL you effectively. If you don't show up, that sales rep has time to review and help your ownership.

I don't know which is worse: make the commission sales agent UNHAPPY in person by NOT buying or by not showing up?

That is WHY I refuse to go to or set an appointment - no reason to open my member number.
 
Top