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Any Dealings with Profeco's Office?


TUG Member
Jul 25, 2005
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Novato, Californai
I'm preparing a complaint to file with the Profeco's office regarding a timeshare that we own in Playa del Carmen. I was already to send the paperwork when i noticed that I need to translate my complaint into Spanish (makes sense), which I'm in the process of getting done.

I have a little bit of legal background, so I've written a fairly comprehensive explanation of the problem, siting portions of our timeshare contract that were violated, etc.

Q: #1:Has anyone had any experience dealing with the Profeco's office? Is "more" information better or worse? Do they just want the bare facts and they will ask more questions or should I hit them with everything because I only have 1 chance to get it all in front of them?

Q#2: I've also heard (perhaps on this forum), that filing complaints with the Profeco's office is a waste of time since it's been essentially taken over by former timeshare employees i.e. it's not really "consumer" friendly anymore - does anyone have any experience or information regarding this?

Thanks! Jerolyn


Jun 9, 2010
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Resorts Owned
Hacienda Encantada, Playa Grande, Pueblo Bonito Sunset
I would just call the main Mexico City office and ask to talk to one of their English speaking attorneys. You can file your complaint in English. It takes about 3 months for a response. In my case the developer just paid mordita and the complaint was disallowed. BTW no class actions in Mexico. Let us know if you have a successful complaint as the batting average is very low!


Sep 24, 2009
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Profeco will take you info and will be sympathetic but know they have no enforcement capabilities. They might send letters and/or request meetings but if the TS company doesn't show they can do nothing. I wouldn't waste your time. Hiring a Mexican lawyer to deal directly with TS is your best bet.