Jerbark
TUG Member
I'm preparing a complaint to file with the Profeco's office regarding a timeshare that we own in Playa del Carmen. I was already to send the paperwork when i noticed that I need to translate my complaint into Spanish (makes sense), which I'm in the process of getting done.
I have a little bit of legal background, so I've written a fairly comprehensive explanation of the problem, siting portions of our timeshare contract that were violated, etc.
Q: #1:Has anyone had any experience dealing with the Profeco's office? Is "more" information better or worse? Do they just want the bare facts and they will ask more questions or should I hit them with everything because I only have 1 chance to get it all in front of them?
Q#2: I've also heard (perhaps on this forum), that filing complaints with the Profeco's office is a waste of time since it's been essentially taken over by former timeshare employees i.e. it's not really "consumer" friendly anymore - does anyone have any experience or information regarding this?
Thanks! Jerolyn
I have a little bit of legal background, so I've written a fairly comprehensive explanation of the problem, siting portions of our timeshare contract that were violated, etc.
Q: #1:Has anyone had any experience dealing with the Profeco's office? Is "more" information better or worse? Do they just want the bare facts and they will ask more questions or should I hit them with everything because I only have 1 chance to get it all in front of them?
Q#2: I've also heard (perhaps on this forum), that filing complaints with the Profeco's office is a waste of time since it's been essentially taken over by former timeshare employees i.e. it's not really "consumer" friendly anymore - does anyone have any experience or information regarding this?
Thanks! Jerolyn