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Amex Bonvoy Brilliant Card 50K Free Night Certificate Glitch

SteveS1

TUG Member
Joined
Feb 12, 2012
Messages
42
Reaction score
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Points
118
Location
New Jersey
On Oct 2 , 2019 I received the notification that my Free Night Award was coming.

You’re close to receiving a Free Night Award
from Marriott Bonvoy
TM
Happy Card anniversary! We wanted to remind you that you will receive one annual Free Night Award from Marriott Bonvoy each year of Card Membership within 8-12 weeks after your Card Account anniversary date.​

I patiently waited the 8-12 weeks and finally called Amex today after 18 weeks.

The agent checked and found an "alert" that some cardholders were affected by a glitch and she had to put my card on the list of those affected to get it taken care of, and I should get the certificate in 3-5 days.

You may want to check your account in case you were also affected..
 

Jase415

Guest
Joined
May 11, 2017
Messages
5
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1
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Resorts Owned
WKORVN
Did your free night cert show up in the 3-5 days they told you? Similar situation here: anniversary was in November, but no cert yet. Chatted with Amex last week and the rep said he didn’t know when it would be fixed, but I should just check again in a couple weeks. Would be nice to have before lots of hotels go up in categories next month…
 

nokaoi9

TUG Member
Joined
Jul 18, 2010
Messages
201
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128
Location
Ventura, CA
Resorts Owned
Marriott Ko Olina, Marriott Newport Coast Villas, Sheraton Vistana Villages
I had the same thing happen. I called AmEx and after the 12 weeks they were able to add and it showed up a couple of hours later. The rep I spoke with said she had been with AmEx 20+ years and never had this issue with SPG, but it seems to be an issue with Marriott.
 

jabberwocky

TUG Member
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Canada
Resorts Owned
SVR, SDO (EOY), WKORV-N (EOY), Westin Flex (EOY)
My anniversary was in December. Certificate showed up automatically about four weeks after that date with no issues.
 

SteveS1

TUG Member
Joined
Feb 12, 2012
Messages
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Actually I did receive it on Feb 7, the day after my first call. I didn’t notice it in the app but it was very visible on the website.
 
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