Dear Amazon Prime, I have spent ours today mostly talking to the Phillipines about your screw up on sending packages to the wrong address. What was supposed to be an easy way to do Christmas shopping has been a most difficult one.The Retail department's constant call drops after you give all of your information etc. Finally spoke with Dave from Washington State and he is the head supervisor and he agreed spending 4 hours on the phone trying to fix THEIR screw up was too long... Yes, I agree what are you going to do about it?? Basically nothing, very sorry... Very unimpressed with Amazon Prime customer service. Or lack of customer service. Thanks TUG friends for letting me vent my disappointment with Amazon Prime today!:0!! I am a big Amazon prime user and I have always been satisfied. So the experience today was not only frustrating but also quite disappointing!