hvacrsteve
TUG Member
Diamond level and American Express derated!
I just want to report my experiences with Hilton Diamond level and American Express the last few days.
If I knew what I knew now I would never have either one of them!
Diamond level was derated last year with changes regarding inventory level at any given hotel. It is now basically not any better than any other program. With American Express I have been spoken to like I was a piece of trash today.
They didn't recieve payment because of mail delivery and you would have thought I had never paid them ever. I have 7 cards which they cut off and this was the first time we had ever had an issue! I spent 4 hours on the phone with them today bitching them out! I am still not done! The lady called me on my cell phone in the middle of a client meeting and had a bitchy attitude!
The people at American Express are clueless on customer service!
I am mad because I thought there was a relationship their!
They don't know what that means!
I just want to report my experiences with Hilton Diamond level and American Express the last few days.
If I knew what I knew now I would never have either one of them!
Diamond level was derated last year with changes regarding inventory level at any given hotel. It is now basically not any better than any other program. With American Express I have been spoken to like I was a piece of trash today.
They didn't recieve payment because of mail delivery and you would have thought I had never paid them ever. I have 7 cards which they cut off and this was the first time we had ever had an issue! I spent 4 hours on the phone with them today bitching them out! I am still not done! The lady called me on my cell phone in the middle of a client meeting and had a bitchy attitude!
The people at American Express are clueless on customer service!
I am mad because I thought there was a relationship their!
They don't know what that means!