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Airport Transfer ?

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We booked a trip which included airport transfer to the hotel. Just wondering, what is the most important item that the travel company needs to know: flight number or est. time of arrival? In this case, our flight number changed but the arrival time didn't. We didn't even noticed that the flight number changed. They didn't pick us up at the airport because we didn't tell them the flight number changed. So we waited at the airport in Lima, Peru. Fortunately there were helpful people there who called the travel agency on our behalf. We were finally told to take a cab to our hotel and now the travel agency won't reimburse for our cab fare, which was alot cheaper than what they charged us for the transfer.
 
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x3 skier

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Airline and Flight number is crucial since they can check on the status. Not saying they will but if you don't show up as planned, the travel agent / transport comapny can easily determine what the new arrival time will be.

Arrival time can change as you well know and there can be several flights arriving at the same time.

If I have a delay and know ahead of time, I would call if I have that ability via a connection or other opportunity like before boarding or them shutting the door.

Cheers
 
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I gave them our itinerary, with flight #, connection, and time of arrival. It's my fault for not noticing the flight # change. I honestly didn't notice because the time didn't change. It sounds like we should have paid more attention. What about the fact that our itinerary didn't change at all? Do the travel agencies have any duty to follow up and do some due diligence for themselves rather than leaving their clients stranded at the airport?
 

Talent312

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This is why I prefer to purchase tickets directly from the airline and make my own transfer arrangments, rather than go thru some TA who will forget about my itinerrary as soon as his commission is paid. I always assume that the burden is on me to confirm and verify my plans in the days B4 departure, and have learned the hard way, not to rely on someone else's attentiveness or competency.

The fellows doing the transfer should have relied on the departure city and arrival time, not the flight #. If they were duly engaged to provide the service, they are liable for not doing so. The TA is not liable for the failure to perform by a 3d-party business who they engaged on your behalf, unless they failed to do so or guaranteed the service.
 
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