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Airlines Are Resorting to Increasingly Devious Ways to Charge You for Luggage

MULTIZ321

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Airlines Are Resorting to Increasingly Devious Ways to Charge You for Luggage - by Christopher Elliott/ /Lifestyle/ Travel/ The Washington Post/ washingtonpost.com

"British Airways shouldn’t have charged Jim Arnold and his wife $400 for their checked bags. After all, the couple were flying from London to Newark in premium economy class. But when they tried to check in, that’s what the computer demanded.

So they forked over their credit card number.

Later at the airport, a representative apologized for the glitch. “I was told that this happens all the time,” says Arnold, a retired chief financial officer who lives in Bellevue, Wash. “I needed to contact customer service at British Airways for a refund.”

The airline representative was right. This happens all the time. When in doubt, an airline charges for bags, because luggage has become a massive source of revenue. The domestic airlines are on track to break last year’s record of $3.5 billion in luggage fees. By comparison, domestic airlines collected only $464 million in such fees eight years ago..."

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A skycap pulls a cart overflowing with checked baggage outside Chicago O’Hare International Airport’s Terminal 1 in 2006. (Tim Boyle/Getty Images)


Richard
 
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