Air France

[bevans]

My wife and I booked a trip from San Francisco-Paris back in December leaving April 12 returning June 2. A few weeks ago they offered our non refundable tickets a voucher good for up to a year or a refund of taxes only on the ticket. We have been waiting for them to officially cancel the flight we have to see if we could perhaps get a full refund. Yesterday our flight over was cancelled but their new terms are the same voucher and it appears a refund is no longer offered. As I am 71 I have no idea what my health or circumstances will be over the next year so really do not want a voucher good for a year. The new flight offered is not a direct like we had and is with one of their partners. What if any options do we have? Curt

 

[Talent312]

...What if any options do we have?

Even if the changes are not considered "substantial" (by them)....
I suggest you call them, or if you booked thru a TA, call your agent.
I found that whining about my age and state of decrepitude helped.
The squeaky wheel gets the grease, but be prepared to wait on hold.
.

 

[bevans]

Air France has now modified their refund policy. We will get a voucher good for up to a year and if not used by then they will give a full cash refund. I find this fair and am satisfied with this adjustment. Curt