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Aggressive Timeshare Tactics at Worldmark (and Shell)--now Wyndham resorts

loosefeet

TUG Review Crew
TUG Member
Joined
Jun 16, 2005
Messages
454
Reaction score
67
Location
Northern California
We have used both our Shell and WorldMark membership for stays in the last 2 weeks--and WM Anaheim last month. The new "go get your parking pass" or "welcome kit" are becoming SO aggressive. It's embarrassing for me--I know how to push these folks off, but when I have guests they ask me how I can tolerate such a practice. In Hawaii (Shell), the woman kept calling us, and she "insisted" my 82 yo mother come herself to pick up the parking pass (she was on reservation but not the driver), and that they would not give my sister her parking pass unless I agreed to talk with them about a presentation. I went up to talk w/ her, and told the front desk if they wanted me to have a parking pass, to give it to me at check in. The sales "concierge" woman STILL kept asking things like "what activities do you plan on doing?, what's your zip code etc" At WorldMark in SF yesterday, my son was upset, said the "welcome lady" kept yelling over to him every time he walked by "Mom I just want to be left alone and they are so obnoxious." We are now paying for guest certificates with WM. How do we stop this harassment?? How to provide feedback?? I want to make my reservation, be welcomed when I arrive, and use the room I booked. I do NOT want someone pushing their sales tactic on me. There has been a real difference in promotion since Wyndham took the sales.
 

louisianab

TUG Review Crew
TUG Member
Joined
Jun 12, 2014
Messages
396
Reaction score
316
Location
Michigan
Resorts Owned
SVV and Vacation Village at Williamsburg.
Unplug the room phone and unfortunately be super rude at the initial check in.
 

geist1223

TUG Member
Joined
May 20, 2015
Messages
6,146
Reaction score
5,975
Location
Salem Oregon
Resorts Owned
Worldmark 97,000 Credits
DRI Cabo Azul 50,500
Royal Solaris San Jose del Cabo
Get just as aggressive and yell right back. Make a scene that other guests can hear.
 

CalGalTraveler

TUG Review Crew: Veteran
TUG Member
Joined
Dec 21, 2014
Messages
10,096
Reaction score
8,678
Location
California
Resorts Owned
HGVC, MVC Vistana
At Peacock Suites via RCI trade. This is our first exposure to this system as we own HGVC and Westin. No parking passes here. The welcome lady did ask for our room number but said, "You look tired (it was late check in), come back later for coupons and savings." So far the front desk was nice and no phone or parking harassment.

Is it worth going back for coupons? We won't have time for a presentation.
 

easyrider

TUG Review Crew: Elite
TUG Member
Joined
Aug 21, 2005
Messages
15,591
Reaction score
8,468
Location
Palm Springs of Washinton
Resorts Owned
Worldmark * * Villa Del Palmar UVCI * * Vacation Internationale*
I told the check in person at WM Camlin that I didn't need to talk to the concierge. When asked why not I said because I'm a know it all. The concierge overheard this and came over to talk to us and ask me if I knew something in particular to dispute my claim that I know it all. I told her that I knew I didn't need to talk to her and that was all she needs to know.

The Wyndham people in Las Vegas were a bit more pushy and did get us to attend a presentation. It was about an hour for some show and dinner that my wife wanted so why not. I thought it was a pretty easy presentation. The one thing I did learn is some people like to spend alot more than me for the same exact thing.

Bill
 
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