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Aggressive pre-arrival call

dougp26364

TUG Review Crew: Expert
TUG Member
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Location
Kansas
Resorts Owned
Marriott Grand Chateau
Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
We’ve been owners with MVC since 2001. I’m accustomed to the pre-arrival phone call about attending an owners update. They always say there’s “something new” or there have been changes that affect/enhance your ownership. They a.ways say we don’t expect you to buy. No problem, if I don’t want to attend, I say no and that’s usually the end of it. BTW, the offer was $225, 37,500 Bonvoy points or 400 DC points good for 2 years.

At this point t we just don’t want to go and I said no. I probably know more about the program than the majority of their sales staff. We’re chairman’s level and we own enough we have a little bit of trouble using everything we own. She persisted. I said no again. Then she asked, what does your wife th8nk about this? WTH? Really? I nearly hung up, buy to,d her she’s sitting g right next to me and she doesn’t want to go.

I had one other experience like this many years ago with an aggressive Hilton body snatcher. Hopefully this isn’t a trend.
 

vol_90

TUG Member
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Nov 17, 2018
Messages
331
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Resorts Owned
Marriott Phuket Beach Club, Aruba Surf Club, Canyon Villas, Desert Springs Villas II, DP & AP Points
I hope they offer 37,500 Bonvoy points or 400 DP points before I check in to Grand Chateau next week. I believe we have a do not invite on our account since we calculate how quickly we can get out of the presentation. With 2 weeks in Vegas I can spend 20 to 90 minutes entertained at a time of my choice. Looking for half a day in Maldives :cool:
 

jme

TUG Member
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Jul 12, 2005
Messages
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Location
Southeast,TUG since '98
Resorts Owned
Marriotts:
Grande Ocean x 6
Barony x 2
OceanWatch x 1
Manor Club x 1
.
Waterside by Spin x 2
Sheraton Bdw Pln x2
ChurchSt/Charleston x2
I have only two criteria to weigh as to whether I accept an offer or decline, and they both must be met to accept.
They are the actual offer and the resort. I couldn't care less about the attitude of the caller, as it's not relevant,
and we'll never see that person anyway.
If the offer is attractive enough and will contribute to the enjoyment of the stay, or to another future stay (DC points to use later, etc)
and given that the offer is a resort we'd like to visit, then I might accept.

I've said YES and I've said NO, and the NO takes about 15 seconds and it's done in a nice way with a clear reason given by me
that can't be countered or rebutted.
Times and attitudes have definitely changed, and instead of getting calls from 100% congenial and courteous marketing reps,
it's only about 50-50 now..... But they in no way bother me in the least because I have the final say, and if NO, I have no problem
exercising my option....again done in a nice and non-demeaning way. We've had a few wonderful deals on enjoyable stays,
and I would hate to cut off the lifeline that feeds those offers.
 

SeaDoc

TUG Member
Joined
Jul 11, 2008
Messages
340
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181
Points
253
Location
Palm Desert, CA
Resorts Owned
Chairman's Club:
2 Marriott Newport Coasts-PLAT;
1 Marriott Desert Springs I-RED;
1 Marriott Timber Lodge - Summer-PLAT;
3 StarElite Vistana: 2 Westin Lagunamar-PLAT
I have only two criteria to weigh as to whether I accept an offer or decline, and they both must be met to accept.
They are the actual offer and the resort. I couldn't care less about the attitude of the caller, as it's not relevant,
and we'll never see that person anyway.
If the offer is attractive enough and will contribute to the enjoyment of the stay, or to another future stay (DC points to use later, etc)
and given that the offer is a resort we'd like to visit, then I might accept.

I've said YES and I've said NO, and the NO takes about 15 seconds and it's done in a nice way with a clear reason given by me
that can't be countered or rebutted.
Times and attitudes have definitely changed, and instead of getting calls from 100% congenial and courteous marketing reps,
it's only about 50-50 now..... But they in no way bother me in the least because I have the final say, and if NO, I have no problem
exercising my option....again done in a nice and non-demeaning way. We've had a few wonderful deals on enjoyable stays,
and I would hate to cut off the lifeline that feeds those offers.
My minimum is $300, lately not even close!!!


Sent from my iPhone using Tapatalk
 
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gln60

Guest
Joined
Oct 9, 2015
Messages
485
Reaction score
239
Points
103
Resorts Owned
Marriot Destination Club Points
Marriot Harbour Lake
I hope they offer 37,500 Bonvoy points or 400 DP points before I check in to Grand Chateau next week. I believe we have a do not invite on our account since we calculate how quickly we can get out of the presentation. With 2 weeks in Vegas I can spend 20 to 90 minutes entertained at a time of my choice. Looking for half a day in Maldives :cool:
I hope they offer 37,500 Bonvoy points or 400 DP points before I check in to Grand Chateau next week. I believe we have a do not invite on our account since we calculate how quickly we can get out of the presentation. With 2 weeks in Vegas I can spend 20 to 90 minutes entertained at a time of my choice. Looking for half a day in Maldives :cool:
We stayed at Ocean Pointe a month ago and that was the same offer they gave me a few days prior to arrival..I told the caller that offer was the lowest i had been offered and declined..another person called after we arrived with the same spiel and I declined again…50,000 BP or 600 DP Points and an early presentation and I may have changed my mind.
 

PamMo

TUG Review Crew: Veteran
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Missouri
The paperwork that follows us around shows we bought all our Marriott and Westin timeshares on the resale market. I feel like the poor Country Mouse when we go to the "Welcome Desk" after checking in. Do we have a big "X" over our names? :eek: They aren't really interested in us attending a sales presentation, and the feeling is mutual, so it all works out fine.
 

dougp26364

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
13,356
Reaction score
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Location
Kansas
Resorts Owned
Marriott Grand Chateau
Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson

Pamplemousse

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Ocean Pointe
I had a pushy prearrival call from Ocean Pointe too. I can’t remember her name, but she was insisting I schedule now and change later if my spouse didn’t agree. I firmly said no and we were not contacted at all during out stay.
 
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