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A compliment from an outsourced worker

Patri

Tug Review Crew
TUG Member
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We can't avoid communicating with customer service reps in different countries, no matter who the US company is. When I had an issue with Comcast, I spoke to people in the Philippines and India, and once even North Carolina! That was after online chats didn't solve my problem.
Yesterday I dealt with my mail-order drug company entirely through a phone bot. All was done, but it wanted me to take a survey after talking to a live agent. The agent came on and was asking for identification info. He spelled my name completely wrong, unless I couldn't understand his pronunciation. I finally said I don't know why we are speaking; my order has been completed. He agreed and we hung up. I never took the survey.
Recently, I had a problem with something ordered through Amazon (through desperation, since I avoid Amazon if at all possible). There were several computer chats which fixed my issue. I sent a nice final comment that all was good, but gave a few tips so they could avoid the problem in the future. A few days later, the person I had dealt with the most wanted to know how everything turned out, or did I need a replacement? My other comment had obviously not gotten to her. So I updated her. She responded, "Very thank you for your reply. You're the most understanding customer I've had today." That made me feel good.
I happened to watch the 2006 movie Outsourced this winter, and I do recommend it. We may be irritated at the companies going overseas, but that fun movie puts a face to the workers.
 
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