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A compliment from an outsourced worker


Tug Review Crew
TUG Member
Jun 6, 2005
Reaction score
We can't avoid communicating with customer service reps in different countries, no matter who the US company is. When I had an issue with Comcast, I spoke to people in the Philippines and India, and once even North Carolina! That was after online chats didn't solve my problem.
Yesterday I dealt with my mail-order drug company entirely through a phone bot. All was done, but it wanted me to take a survey after talking to a live agent. The agent came on and was asking for identification info. He spelled my name completely wrong, unless I couldn't understand his pronunciation. I finally said I don't know why we are speaking; my order has been completed. He agreed and we hung up. I never took the survey.
Recently, I had a problem with something ordered through Amazon (through desperation, since I avoid Amazon if at all possible). There were several computer chats which fixed my issue. I sent a nice final comment that all was good, but gave a few tips so they could avoid the problem in the future. A few days later, the person I had dealt with the most wanted to know how everything turned out, or did I need a replacement? My other comment had obviously not gotten to her. So I updated her. She responded, "Very thank you for your reply. You're the most understanding customer I've had today." That made me feel good.
I happened to watch the 2006 movie Outsourced this winter, and I do recommend it. We may be irritated at the companies going overseas, but that fun movie puts a face to the workers.