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9000pts instant exchange changed?

S

Sydney

Hi Madge,

I rang RCI pts a couple of wks ago, in Australia, to do an instant exchange. Firstly, I enquired about exchange availability within the next month or so. When I was informed of a couple of "weeks-only" resorts being available, I asked for them on instant exchange by using my points. I was told that even though the wk I wanted was a weeks-only resort and that it was within 45 days of check-in I could not have it as an instant exchange since the 9000 pts instant exchanges were only for wks in low demand!?? I asked when the rules changed and what that meant and was told the rule was aways this way since the program started. I then said I had joined since the beginning and had made a number of instant exchanges by booking any weeks resorts within 45days of check-in. She checked with a supervisor to find out about the rule and came back to say that I was incorrect as the rule had always been that way? I know for a fact that it has not.

Would you kindly please enlighten me as to whether this is a new rule or whether the VC made a mistake?

Thank you.
 

Madge

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Sydney,

My understanding of Instant Exchange point values matches yours. These weeks are in jeopardy by virtue of the fact that they are still available on such short notice. Our system doesn't qualify them beyond that with the except of VEP. A Weeks resort that is within VEP range of one of your Weeks deposits may not be in range using Points.

When Points members use the Weeks system, quality guidelines based upon member comment cards are applied, just as they are for Weeks members. VEP for Points requests is set at a mid-range to allow the greatest number of resorts to match while still protecting the overall vacation experiences by preventing resorts with much lower VEP from matching to Points requests.

If you'd like the Communications Team to check the resort and date you were requesting, please send an e-mail to feedback@rci.com with TUG in the subject line. Sorry to hear of the conflicting information.
 
S

Sydney

Thank you very much Madge for the clarification as I felt very uneasy after getting off that phone call. The week I wanted has passed now but if I try for another week next time, I will know where to go if I receive the same response.

Sydney
 
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