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I am in a worse situation with Diamond Resorts.
This is December 29 and I have 67,000 points expiring in 2 days.
I have had personal emergencies all year and was unable to travel.
Unfortunately,when we went for our update 2 days ago, the sales department only wanted to sell the so-called redemption program to me for another $20,000 before they would allow me to roll my points into 2020.
I did not accept their offer as I do not believe them that the redemption points can be used to pay our maintenance fees in the future.
I will really like get out of my almost $9000 maintenance fees but it looks like I am trapped.