• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 29 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered!
  • TUG is asking for recent reviews of older resorts, earn a free year membership!

    Read more here
  • TUG has now saved timeshare owners more than $18,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $18 Million dollars
  • We would love it if you would take a few minutes to participate in our Timeshare Survey Here there is no need to register or sign up for anything, just answer the questions online! We hope this survey will provide some fascinating answers to questions about Timesharing!
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! 50,000+ subscribers! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

[ 6/17: Working! ] The Vistana/Marriott Reservation System is a disaster.

DavidnRobin

TUG Member
Joined
Dec 20, 2005
Messages
11,283
Reaction score
1,734
Points
648
Location
San Francisco Bay Area
Resorts Owned
WKORV OFD (Maui)
WPORV (Kauai)
WSJ-VGV (St. John)
WKV (Scottsdale)
I will split it up during half-time. ;)

Dave - try reserving 6/16 Ka'anapali and see if it times out (it doesn't matter if you actually have a week available to reserve or not.)
GO WARRIORS!
Basketball makes me so nervous (compared to other sports)

I will try - I have a HR resort reservation available.


Sent from my iPhone using Tapatalk
 

DavidnRobin

TUG Member
Joined
Dec 20, 2005
Messages
11,283
Reaction score
1,734
Points
648
Location
San Francisco Bay Area
Resorts Owned
WKORV OFD (Maui)
WPORV (Kauai)
WSJ-VGV (St. John)
WKV (Scottsdale)
I will split it up during half-time. ;)

Dave - try reserving 6/16 Ka'anapali and see if it times out (it doesn't matter if you actually have a week available to reserve or not.)
I am getting Time Out for all reservations right now - including Princeville HomeResort and StarOptions.

I have been in discussions with Marriott Advocacy Dept - while they won’t discuss directly - I get an idea that the online migration is not going well with a Marriott reservation system created decades ago.

I assume a TimeOut is Marriott IT working on the system. IMO


Sent from my iPhone using Tapatalk
 

DeniseM

Moderator
Joined
Jun 6, 2005
Messages
56,244
Reaction score
7,088
Points
1,849
Resorts Owned
WKORV, WKV, SDO, Kingsbury Crossing/Tahoe, Kauai Beach Villas, Hyatt High Sierra.
Folks - please focus on the Villa Finder problems in this thread. Thank you!
 

DavidnRobin

TUG Member
Joined
Dec 20, 2005
Messages
11,283
Reaction score
1,734
Points
648
Location
San Francisco Bay Area
Resorts Owned
WKORV OFD (Maui)
WPORV (Kauai)
WSJ-VGV (St. John)
WKV (Scottsdale)
I retried searches at 9pm PST - 12 months out - still getting Time Out.

And WARRIORS!!!
Curry finally gets his MVP!
 
Last edited:

Pipercub925

TUG Member
Joined
Dec 6, 2019
Messages
26
Reaction score
11
Points
63
Been trying to make a reservation on Vistana for almost two hours now, started right at midnight, and every time all I get is Request Timeout, we’re sorry, it seems we are experiencing a system issue. Please try again. I know this was a problem for a long time a few months ago, but very frustrating it’s still happening! I’m curious if this is a system malfunction, and no one can make a reservation, or is the system just overloaded, and only a few get on to make a reservation? I’ve really gotten where I hate to call with questions, because no one seems to know anything anymore! practically everything I ask about, they tell me they have to go look at their notes, or contact someone else to get the answer, and this is the elite phone number! Things really seem to have gone downhill!
 

alexadeparis

TUG Review Crew
TUG Member
Joined
Jun 1, 2008
Messages
1,598
Reaction score
382
Points
294
Location
Phoenix, AZ
Resorts Owned
Points: Hilton EVEN, Hyatt ODD Annual: WSJ, HRA
I was getting this all day today and thought maybe it was just me. Something is afoot if it is all of a sudden happening again after being ok for weeks.
 

LJT

Tug Review Crew: Rookie
TUG Member
Joined
Feb 8, 2009
Messages
159
Reaction score
107
Points
253
Location
Fort Worth, Texas
The last time it was around when it was time to book President’s week in Maui at 12 month. Now is time to book Maui at 8 months. Hmmmm. My spidey senses are tingling!!
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
38,438
Reaction score
11,397
Points
1,299
Location
NE Florida
Resorts Owned
Marriott's Grande Vista
Marriott's Harbour Lake
Sheraton Vistana Villages
If system load was an issue, I wouldn't expect this time out to happen at all times of the day, just at times of expected heavy load (midnight ET). What is happening right now is like there is some kind of disconnect between the front end and the database resulting in an instant error.
 

DeniseM

Moderator
Joined
Jun 6, 2005
Messages
56,244
Reaction score
7,088
Points
1,849
Resorts Owned
WKORV, WKV, SDO, Kingsbury Crossing/Tahoe, Kauai Beach Villas, Hyatt High Sierra.
A phone Rep just told me that they are aware of the Villa Finder issues and it's due to the system merger. He said it might be fixed next week, but they don't really know. BTW - I think they are outsourcing the phone services now, or maybe these are Marriott folks. No complaints though - pleasant and professional.
 

Pipercub925

TUG Member
Joined
Dec 6, 2019
Messages
26
Reaction score
11
Points
63
After trying for 2 hours last night, and again first thing this morning, and still getting the Request Timeout message, I called when the customer service phone line opened. The person I spoke to said she has not been given any information about a problem with the system, or it having a problem, but did say she said she suspects it is due to the system being overloaded with people trying to make reservations at 8 months, because Feb. is such a popular time in Hawaii. She seemed fairly knowledgeable about the reservation system and how it works, which hasn't always been the case with many of the customer service reps I've spoken to over the past few months. Really frustrating the online system was like this months ago, and now it is doing it again!
 

DavidnRobin

TUG Member
Joined
Dec 20, 2005
Messages
11,283
Reaction score
1,734
Points
648
Location
San Francisco Bay Area
Resorts Owned
WKORV OFD (Maui)
WPORV (Kauai)
WSJ-VGV (St. John)
WKV (Scottsdale)
Still getting same Time Out on all searches (HR and SO) for WKORV and WPORV.

I am sure they are aware.


Sent from my iPhone using Tapatalk
 
Joined
Jul 11, 2017
Messages
699
Reaction score
462
Points
74
Resorts Owned
Westin KORVN and Lagunamar
I'm not sure if it can be trusted but if it can I'm seeing some patterns on the WKORVN Availability Calendar that I don't think I have never seen before. November through February almost every week is showing no availability on Saturdays but full availability every other day of the week. I know Saturdays are the popular arrival/departure day but in the past the unavailability has also been spread across the rest of the week.
 

TARIE7291

Guest
Joined
Feb 15, 2017
Messages
9
Reaction score
5
Points
63
Resorts Owned
DVC OKW, Westin Lagunamar
I'm not sure if it can be trusted but if it can I'm seeing some patterns on the WKORVN Availability Calendar that I don't think I have never seen before. November through February almost every week is showing no availability on Saturdays but full availability every other day of the week. I know Saturdays are the popular arrival/departure day but in the past the unavailability has also been spread across the rest of the week.
I agree I’ve seen this for the last month. There is availability Sunday thru Friday but every Saturday is not available. I’ve never seen anything like this.
 

Ken555

TUG Review Crew: Veteran
TUG Member
Joined
Jun 7, 2005
Messages
13,074
Reaction score
4,492
Points
698
Location
Los Angeles
Resorts Owned
Westin Kierland
Sheraton Desert Oasis
Seems like blaming the server and infrastructure is a common theme from companies that don’t want to accept blame these days. I would be very surprised if their systems cannot handle the relatively minor number of concurrent connections at midnight or any other time.


Sent from my iPad using Tapatalk
 

timsi

TUG Member
Joined
Apr 28, 2022
Messages
121
Reaction score
59
Points
78
Vistana has 250,000 owners. How could the number of people who log in at the same time be the problem?
 

DavidnRobin

TUG Member
Joined
Dec 20, 2005
Messages
11,283
Reaction score
1,734
Points
648
Location
San Francisco Bay Area
Resorts Owned
WKORV OFD (Maui)
WPORV (Kauai)
WSJ-VGV (St. John)
WKV (Scottsdale)
FWIW - I am seeing June 2023 WKORV 1Bd OFD on the villa finder.
Also, May 2023 is available.


Sent from my iPhone using Tapatalk
 
Last edited:

blondietink

Guest
Joined
Jun 6, 2009
Messages
899
Reaction score
125
Points
203
Location
Western NYS
I was able to book Lagunamar for next Feb. yesterday with no problems. I had forgotten what day it was and booked in the late am. No problems at the 8 month mark.
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
27,017
Reaction score
5,794
Points
1,049
Location
The Centennial State
Resorts Owned
Wyndham Platinum Founders(cough,gag). RCI, Shell, and WorldMark points. Disney's OKW and SSR pts; Marriott's Willow Ridge (4);Val Chatelle (7); Hono Koa (3); SBP lots and lots, SDO a few; Grand Palms (selling those). WKORV-OF (2).
Not working for me:

RESERVATION
DETAILS
Arrival date: Saturday, June 17, 2023

Departure date: Saturday, June 24, 2023, 7 nights

Check-in: 4 p.m.

Check-out: 10 a.m.

Villa Type: 2 Bedroom Villa Plantation, Gold Plus

Maximum Occupancy: 8

Result ID: 473BB6




Sorry, we are experiencing technical difficulties. Please try again later.
 

pathways25

TUG Member
Joined
May 17, 2009
Messages
360
Reaction score
6
Points
228
Location
San Francisco Bay Area
Not working for me:

RESERVATION
DETAILS
Arrival date: Saturday, June 17, 2023

Departure date: Saturday, June 24, 2023, 7 nights

Check-in: 4 p.m.

Check-out: 10 a.m.

Villa Type: 2 Bedroom Villa Plantation, Gold Plus

Maximum Occupancy: 8

Result ID: 473BB6




Sorry, we are experiencing technical difficulties. Please try again later.
I'm getting that same response for Harborside where I own many units. It's so unfair since if I can't book online, the best I can do is call at 9AM ET and hope there is still inventory for popular weeks.
 

Ken555

TUG Review Crew: Veteran
TUG Member
Joined
Jun 7, 2005
Messages
13,074
Reaction score
4,492
Points
698
Location
Los Angeles
Resorts Owned
Westin Kierland
Sheraton Desert Oasis
I'm getting that same response for Harborside where I own many units. It's so unfair since if I can't book online, the best I can do is call at 9AM ET and hope there is still inventory for popular weeks.
"so unfair"? Try having that experience from the west coast, where we would need to call at 6am. Or from Hawaii at 3am...
 
Top