Palmera Vacation Club is a scam pure and simple but if you are stuck with it just wait until they screw up towards you in the future and go after them with both barrels.
The problem with them is they sell you what you think is a legit deal, being 2.5 weeks per year with your 2000 points, and they do mention that there is such a thing as "smart stays"... BUT, our salesman told us "smart stays" were "bonus" deals, not once was it ever mentioned or even hinted at, that that is where you should use your points to get this 2.5 weeks per year..So if I have to wait till last minute to book anything and Hilton head is very popular, and this is nothing but buying a sell off or last minute vacations.. what would be my chances of actually getting what I want on the week I want it? Not likely I would think. Why would any person pay these people upwards of 10,000 US dollars, along with almost 500 US dollars a year in maintenance fees, for the right to buy last minute deals? At least why would they knowingly buy in? They wouldn't, It is exactly what everyone has said, its not that there is anything in the contract that is not true, it is what is NOT in the contract that is the scam.
Follow up to my personal fight with Palmera, I have now made 5 phone calls, only once being able to contact a customer service rep, with zero satisfaction, I told the rep, write me a legal letter, and send it registered mail, proving I will be able to get 2.5 weeks per year in Hilton Head, anytime I want it, just as my salesman told me, and I will pay the entire deed in full on that day. Guess what, he was not able to guarantee me a thing. I have left 4 messages with a manager, with not one call back, as well, sent 4 emails, with not one reply. each one requests the same thing--PROVE IT or cancel my contract. NOTHING so far...not a word.