BValentine
newbie
:deceived: On July 19,2008, My husband and I(Kelvin and Balita ) attended a sales presentation at the NH Krystal resort in Cancun Mexico, The first sales representative that we were introduced to was Rodrigo also known as Roy. Roy gave a brief tour of the resort.(although no rooms were available to show due to remodeling, so they say) we found it kind of odd why he wanted to know not [1] once but [2] twice how long we were staying in Cancun? [The probe] we told him that we were leaving on July 26,2008 and As the tour continued Roy began to explained to us what RCI was about and also talked about all the places that our family could vacation at around the world sensing that we were not that interested, Roy then introduced us to a second sales representative his name was Hans. [The switch off]
Hans knowingly and intentionally, lured us in on the idea of buying into this [Vaction Club Investment]for generating income and by letting them rent out these weeks to Conventional Attendees across the street and by depositing the weeks with a timeshare rental company. (Regal Resale’s and Rental is the rental company that Hans set us up with). Hans GUARANTEED that they would be renting all 50(25 power weeks and 25 plus weeks) weeks all at once to convention and golf tournaments attendees and ect. We were promised that we could get back at least if not more than $16,000 in profit.we knew that we could not get rich from this offer and it sounded good.[ Bait] Hanz also "assured us'' that the weeks would be rented before our first payment of $500.56 which is due in October. We were still skeptical and reluctant to sign the contract, but Hans also said that in addition to this "Investment opportunity" we would also be included access to what he said was NH Krystal exclusive travel club ICE (International Cruise and Excursions). He said that as a member of this travel club our vacations would be unlimited and that we could use this membership a often as we liked. Our family could vacation all over the world, and the club offered reduced rates that would give us 20-40% off airfare. Hanz also said that we would pay no more than $399 per week for accommodations that could sleep up to 10 people for future travel world wide which was especially appealing to us.
Hanz said that the annual membership fee for ICE is $199, but because he said he liked us so much he said would be waiving ICE the fee for the first (2) two years. When I asked Hanz if we could purchase ONLY the ICE travel club and not the “investment opportunity” Hanz said No, and that the club is ONLY available exclusively to NH Krystal Vacation Club members. This travel club sounded great to us, since the cost of traveling with our whole family easily exceeds $399. So that fact the we were GUARANTEED an income generating "Investment", Discounted vacation with ICE, and 0% interest offered for 6mos with Bank of America we were sold.
During the purchase process Krystal disclaimed their guarantee to the rental income, Hans noticed my pause as I read the sentence, but quickly explained that the Krystal lawyers stated that they could not include that clause since the renting out there{Vacation Club} are handled by the broker.''WE'' specifically told Hans we could not AFFORD!!! to make monthly payments of $500.56 to Bank of America or to anyone else in that aspect and that our plate was full back home in the US [The close] he then assured us that we would be getting a ''Profit check'' by our 1st payment which is due in October of 2008 My husband and I unfortunately like fools continued to sign. needless to say that this sales presentation was suppose to take only 90 mins but winded up taking a little over five (5) hours, this is how pressed they were for our business!! IF WE REALLY UNDERSTOOD THAT THIS WAS A "TIMESHARE'' WE WOULD NOT HAVE SIGNED!!! We would have gotten up from that table and left in a hurry!!! '' NH KRYSTAL OFFICIALS CLEARLY STATED; BOTH RODGRICO AND HANS THAT THEY WERE SELLING [VACATION CLUB PACKAGES] NOT TIMESHARES'' [they lied]
Hans directed me into a office and had me speak with a broker on the phone (Joseph Gardeni from Regal Resale and Rentals) that he (Hanz) personally called. Hans had me speak with the broker to confirm a date and time that he (the broker) could call us when arrived back to the US in regards to preparing our timeshare to be made available for rental. Hans and the broker both reassured us and guaranteed us that there would not be problem renting out our 50 weeks with in 90days. [Lie]
Hans was very charming and smooth.and said we were special and that he generally doesn't go out his way for his clients like this period!! he also mentioned that by taking care of us we would send him referral's when we returned to the U.S. I mean he went above an beyond, by inviting us back to the resort after we purchased this so call "Vacation Club investment" for breakfast, during breakfast he answerd more of our questions and concerns and''ASSURED US" that this was {A LIGITEMENT} deal and we had nothing to worry about.. [lie] he then gave us tickets for a dinner cruise to celebrate our 5th year anniversary, and to top it off before we left to return to our home in the United States, he and his wife came to our hotel picked us up took us out to one of there regular spots in Downtown Cancun for dinner. I mean how many sale representatives would do this?. This man!! befriended US we really thought he was genuine and that this was a ''LEGINTIMATE PURCHASE'' and a good investment that would benefit our family, we were really excited about it. Hans offered what my husband and I thought was a ''perfect solution'' as he so called put it, which was an offer to purchase not a timeshare but as NH Krystal stated an "investment" opportunity with there so called Vacation Club, and in addition our package included an affordable way for our family to travel around the world. (which we would have been perfectly satisfied with purchasing WITHOUT buying the time share, but were told we were not able to ).
When we arrived back home to the United States the broker from Regal Joseph Gardeni as scheduled called to obtain information so that our "Investment" property could listed and made available for renting immediately. (yet during the presentation in Cancun Hanz failed to disclose that the broker would require a $621.25 broker fee). Mr. Gardeni sent me a contract to sign, in the contract Regal also disclaimed their guarantee to rental income. I questioned this and asked the broker about the guarantee. Joseph Gardeni assured us stating that he has been with this company (Regal)and or has been a broker for over 20 years and will have not problem renting all our weeks. Mr. Gardeni said that ALL our weeks would be sold within 90days and that we would be receiving our checks soon from renters, so being the trusting person that I am, I signed the contract anyway.
September 2008 I decided to visit the brokers site and view their listing, but instead what I found was complaint after complaint after complaint, from customers just like my husband and I, being made the same promises and guarantees and NH Krystal not delivering on them, My heart fell to the floor, as I realized that we had also become a victim of the same scam, lies and deception. In addition I recently received a call from a manager with ICE (International Cruise and Excursions) to activate my travel club membership. The managers name was Maxine (888-320-4234 ext 4319), I informed Maxine that I would not be activating the vacation club and that I had sent a letter requesting that this contract be cancelled. (The letter was sent via email to Ray Rubio quality control manager at NH Krystal on September 3, 2008) . Well Maxine said that ICE is SEPARATE from NH Krystal and that even if I cancelled my contract with NH Krystal, I would still be able to enroll in the ICE travel club. So NH Krystal and Hanz LIED!!!!!!!!!!!!!!!! (knowingly and intentionally)
I contacted the brokers Regal resale and rentals and spoke with the customer service manager Jonathan Cruz, who of course said that they cannot and did not make these guarantees, and that I should contact NH Krystal. I have sent several emails to Mr. Ray Rubio ph# 011 52 99 88 48 98 00 ext 703 and Laura Gonzalez ph# 011 52 99 88 48 98 00 ext. 728.
The NH Krystal Cancun sales tactics are intentional, unethical, fraudulent, deceitfully and misleading ,this type of action is illegal. I am requesting all charges to my Bank of America charge card($9888.49) and Household Bank charge card (brokers fee $621.25) an be reversed, and that this whole contract totaling amount $19,619.26 be cancelled and voided
(The letter was sent via email to Ray Rubio quality control manager at NH Krystal on September 3, 2008) . Well Maxine said that ICE is SEPARATE from NH Krystal and that even if I cancelled my contract with NH Krystal, I would still be able to enroll in the ICE travel club. So NH Krystal and Hanz LIED!!!!!!!!!!!!!!!! (knowingly and intentionally) [Why would NH Krystal Cancun market themselves as a VACATION CLUB?] it is clearly evident that they are a "Timeshare Company"because if they were to market themselves as TIMESHARE they wouldn't generate much business!!! had they presented themselves as a "TIMESHARE'' to us during this presentation we would have said no and walked away.
Basically this contract was built on lies, and was presented to us as not as time share but was presented exclusively as a property investment with high profit returns. NH Krystal and Hanz deliberately an intentionally deceived us and also hid that fact that we had option to purchase the ICE travel club without buying into their so called “Investment opportunity”.
The NH Krystal sales tactics are intentional, unethical, fraudulent, deceitfully and misleading ,this type of action is illegal. I am requesting all charges to my Bank of America charge card($9888.49) and Household Bank charge card (brokers fee $621.25) an be reversed, and that this whole contract totaling amount $19,619.26 be is cancelled and voided.
The existence of fraud is prevalent and should be cause for this contract to be voided. Had my husband and I saw these complaints prior this we would have walked away, better yet ran away from them when we first arrived in Cancun Mexico and were approached by NH Krystal representatives at the airport.
As a consumer we have the right to receive sufficient and truthful information about the products acquired (articles 32, 33, & 34 of the Federal Consumer Protection Law of Mexico. Because the NH Krystal purposely misrepresented their product.
“To constitute fraud the misrepresentation [or omission] must be made knowingly and intentionally, not as a result of mistake or accident; that is, that the person either knew or should have known of the falsity of the misrepresentation [or the false effect of the omission], or that he made the misrepresentation [or omission] in negligent disregard of its truth or falsity.”
Hans knowingly and intentionally, lured us in on the idea of buying into this [Vaction Club Investment]for generating income and by letting them rent out these weeks to Conventional Attendees across the street and by depositing the weeks with a timeshare rental company. (Regal Resale’s and Rental is the rental company that Hans set us up with). Hans GUARANTEED that they would be renting all 50(25 power weeks and 25 plus weeks) weeks all at once to convention and golf tournaments attendees and ect. We were promised that we could get back at least if not more than $16,000 in profit.we knew that we could not get rich from this offer and it sounded good.[ Bait] Hanz also "assured us'' that the weeks would be rented before our first payment of $500.56 which is due in October. We were still skeptical and reluctant to sign the contract, but Hans also said that in addition to this "Investment opportunity" we would also be included access to what he said was NH Krystal exclusive travel club ICE (International Cruise and Excursions). He said that as a member of this travel club our vacations would be unlimited and that we could use this membership a often as we liked. Our family could vacation all over the world, and the club offered reduced rates that would give us 20-40% off airfare. Hanz also said that we would pay no more than $399 per week for accommodations that could sleep up to 10 people for future travel world wide which was especially appealing to us.
Hanz said that the annual membership fee for ICE is $199, but because he said he liked us so much he said would be waiving ICE the fee for the first (2) two years. When I asked Hanz if we could purchase ONLY the ICE travel club and not the “investment opportunity” Hanz said No, and that the club is ONLY available exclusively to NH Krystal Vacation Club members. This travel club sounded great to us, since the cost of traveling with our whole family easily exceeds $399. So that fact the we were GUARANTEED an income generating "Investment", Discounted vacation with ICE, and 0% interest offered for 6mos with Bank of America we were sold.
During the purchase process Krystal disclaimed their guarantee to the rental income, Hans noticed my pause as I read the sentence, but quickly explained that the Krystal lawyers stated that they could not include that clause since the renting out there{Vacation Club} are handled by the broker.''WE'' specifically told Hans we could not AFFORD!!! to make monthly payments of $500.56 to Bank of America or to anyone else in that aspect and that our plate was full back home in the US [The close] he then assured us that we would be getting a ''Profit check'' by our 1st payment which is due in October of 2008 My husband and I unfortunately like fools continued to sign. needless to say that this sales presentation was suppose to take only 90 mins but winded up taking a little over five (5) hours, this is how pressed they were for our business!! IF WE REALLY UNDERSTOOD THAT THIS WAS A "TIMESHARE'' WE WOULD NOT HAVE SIGNED!!! We would have gotten up from that table and left in a hurry!!! '' NH KRYSTAL OFFICIALS CLEARLY STATED; BOTH RODGRICO AND HANS THAT THEY WERE SELLING [VACATION CLUB PACKAGES] NOT TIMESHARES'' [they lied]
Hans directed me into a office and had me speak with a broker on the phone (Joseph Gardeni from Regal Resale and Rentals) that he (Hanz) personally called. Hans had me speak with the broker to confirm a date and time that he (the broker) could call us when arrived back to the US in regards to preparing our timeshare to be made available for rental. Hans and the broker both reassured us and guaranteed us that there would not be problem renting out our 50 weeks with in 90days. [Lie]
Hans was very charming and smooth.and said we were special and that he generally doesn't go out his way for his clients like this period!! he also mentioned that by taking care of us we would send him referral's when we returned to the U.S. I mean he went above an beyond, by inviting us back to the resort after we purchased this so call "Vacation Club investment" for breakfast, during breakfast he answerd more of our questions and concerns and''ASSURED US" that this was {A LIGITEMENT} deal and we had nothing to worry about.. [lie] he then gave us tickets for a dinner cruise to celebrate our 5th year anniversary, and to top it off before we left to return to our home in the United States, he and his wife came to our hotel picked us up took us out to one of there regular spots in Downtown Cancun for dinner. I mean how many sale representatives would do this?. This man!! befriended US we really thought he was genuine and that this was a ''LEGINTIMATE PURCHASE'' and a good investment that would benefit our family, we were really excited about it. Hans offered what my husband and I thought was a ''perfect solution'' as he so called put it, which was an offer to purchase not a timeshare but as NH Krystal stated an "investment" opportunity with there so called Vacation Club, and in addition our package included an affordable way for our family to travel around the world. (which we would have been perfectly satisfied with purchasing WITHOUT buying the time share, but were told we were not able to ).
When we arrived back home to the United States the broker from Regal Joseph Gardeni as scheduled called to obtain information so that our "Investment" property could listed and made available for renting immediately. (yet during the presentation in Cancun Hanz failed to disclose that the broker would require a $621.25 broker fee). Mr. Gardeni sent me a contract to sign, in the contract Regal also disclaimed their guarantee to rental income. I questioned this and asked the broker about the guarantee. Joseph Gardeni assured us stating that he has been with this company (Regal)and or has been a broker for over 20 years and will have not problem renting all our weeks. Mr. Gardeni said that ALL our weeks would be sold within 90days and that we would be receiving our checks soon from renters, so being the trusting person that I am, I signed the contract anyway.
September 2008 I decided to visit the brokers site and view their listing, but instead what I found was complaint after complaint after complaint, from customers just like my husband and I, being made the same promises and guarantees and NH Krystal not delivering on them, My heart fell to the floor, as I realized that we had also become a victim of the same scam, lies and deception. In addition I recently received a call from a manager with ICE (International Cruise and Excursions) to activate my travel club membership. The managers name was Maxine (888-320-4234 ext 4319), I informed Maxine that I would not be activating the vacation club and that I had sent a letter requesting that this contract be cancelled. (The letter was sent via email to Ray Rubio quality control manager at NH Krystal on September 3, 2008) . Well Maxine said that ICE is SEPARATE from NH Krystal and that even if I cancelled my contract with NH Krystal, I would still be able to enroll in the ICE travel club. So NH Krystal and Hanz LIED!!!!!!!!!!!!!!!! (knowingly and intentionally)
I contacted the brokers Regal resale and rentals and spoke with the customer service manager Jonathan Cruz, who of course said that they cannot and did not make these guarantees, and that I should contact NH Krystal. I have sent several emails to Mr. Ray Rubio ph# 011 52 99 88 48 98 00 ext 703 and Laura Gonzalez ph# 011 52 99 88 48 98 00 ext. 728.
The NH Krystal Cancun sales tactics are intentional, unethical, fraudulent, deceitfully and misleading ,this type of action is illegal. I am requesting all charges to my Bank of America charge card($9888.49) and Household Bank charge card (brokers fee $621.25) an be reversed, and that this whole contract totaling amount $19,619.26 be cancelled and voided
(The letter was sent via email to Ray Rubio quality control manager at NH Krystal on September 3, 2008) . Well Maxine said that ICE is SEPARATE from NH Krystal and that even if I cancelled my contract with NH Krystal, I would still be able to enroll in the ICE travel club. So NH Krystal and Hanz LIED!!!!!!!!!!!!!!!! (knowingly and intentionally) [Why would NH Krystal Cancun market themselves as a VACATION CLUB?] it is clearly evident that they are a "Timeshare Company"because if they were to market themselves as TIMESHARE they wouldn't generate much business!!! had they presented themselves as a "TIMESHARE'' to us during this presentation we would have said no and walked away.
Basically this contract was built on lies, and was presented to us as not as time share but was presented exclusively as a property investment with high profit returns. NH Krystal and Hanz deliberately an intentionally deceived us and also hid that fact that we had option to purchase the ICE travel club without buying into their so called “Investment opportunity”.
The NH Krystal sales tactics are intentional, unethical, fraudulent, deceitfully and misleading ,this type of action is illegal. I am requesting all charges to my Bank of America charge card($9888.49) and Household Bank charge card (brokers fee $621.25) an be reversed, and that this whole contract totaling amount $19,619.26 be is cancelled and voided.
The existence of fraud is prevalent and should be cause for this contract to be voided. Had my husband and I saw these complaints prior this we would have walked away, better yet ran away from them when we first arrived in Cancun Mexico and were approached by NH Krystal representatives at the airport.
As a consumer we have the right to receive sufficient and truthful information about the products acquired (articles 32, 33, & 34 of the Federal Consumer Protection Law of Mexico. Because the NH Krystal purposely misrepresented their product.
“To constitute fraud the misrepresentation [or omission] must be made knowingly and intentionally, not as a result of mistake or accident; that is, that the person either knew or should have known of the falsity of the misrepresentation [or the false effect of the omission], or that he made the misrepresentation [or omission] in negligent disregard of its truth or falsity.”
Last edited:
