they moved again.......wow
BBB Reliability Report for
Apex Professionals, LLCBBB Rating D-
Ratings Explanation BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about Apex Professionals, LLC:
BBB Accreditation
BBB Rating
Business Contact and Profile
Products and Services
Additional Locations and Phone Numbers
Customer Complaint History
Government Actions
Advertising Review
Additional Information
BBB Copyright and Reporting Policy
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BBB Accreditation
This business is not a BBB Accredited Business.
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BBB Rating for Apex Professionals, LLC
Based on BBB files, Apex Professionals, LLC has a BBB Rating of D- on a scale from A+ to F.
Reasons for this rating include:
Length of time business has been operating.
20 complaints filed against business
Advertising issue(s) found by BBB.
BBB does not have a clear understanding of this business.
Click here for an explanation of BBB Ratings
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Business Contact and Profile for Apex Professionals, LLC
Name: Apex Professionals, LLC
Phone: (866) 950-5713
Fax: (877) 483-9915
Address: 46 Iron Horse Dr STE B PMB 240
Alpine, WY 83128-8101
Website:
www.apexprofessionalsllc.com
Original Business Start Date: March 2008
Principal: Mr. Nicholas Morrison, Manager
Customer Contact: Mr. Mike Davidson, Vice President Marketing - (866) 950-5713
Email Address:
support@apexprofessionalsllc.com
Entity: Limited Liability Company
Incorporated: February 2009, NV
Employees: 5
Type of Business: Vacation Time Share Companies, Timeshare Companies
BBB Accreditation: Apex Professionals, LLC is not a BBB Accredited business.
On August 28, 2009, this business filed with the State of Wyoming Secretary of State as a Foreign Limited Liability Company. The business' address of 46 Iron Horse Dr STE B PMB 240, Alpine, WY 83128 is a private mail box at The UPS Store.
According to information in BBB files, this business is not located in northern Nevada. The 200 S Virginia St STE 800, Reno, NV 89501 address and the 1135 Terminal Way STE 106, Reno, NV 89502 address are not actual locations for the business but rather virtual offices. The business' actual location is unknown.
The business' Web site also lists an additional location of 6830 N Eldridge Pkwy STE 101, Houston, TX 77041. According to BBB serving Greater Houston and South Texas, the location is vacant.
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Products and Services of Apex Professionals, LLC
Apex Professionals, LLC provides a viable solution for timeshare owners. Please understand that they are not a timeshare resale company or a listing company. They try to work with you and the timeshare company to transfer your timeshare ownerships for a fee. They are currently only working with a limited number of timeshare companies at this time.
This business offers to facilitate transfer of title to timeshare properties for a fee.
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Additional Locations and Phone Numbers
Additional Addresses
46 Iron Horse Drive
Suite B240
Alpine, WY 83128
200 S Virginia St STE 800
Reno, NV 89501-2409
1135 Terminal Way STE 106
Reno, NV 89502-2143
6830 N Eldridge Pkwy STE 101
Houston, TX 77041-2635
Additional Fax Numbers
Fax: (877) 352-7902
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Customer Complaint History for Apex Professionals, LLC
Consumer complaints received by BBB allege misleading and deceptive advertising as well as use of high pressure sales practices. Complainants state the business' offer is not an offer to buy their timeshare. Rather, complainants report paying between $1,995 and $5,490 in exchange for the business accepting ownership of their timeshare.
Complainants also express difficulty contacting the business to cancel contracts and obtain refunds. The business states it has improved its customer service to alleviate this problem and requests consumers call (866) 950-5713 for assistance. It is BBB policy to encourage consumers to attempt to resolve complaints with a business prior to contacting BBB.
The business generally responds to complaints by stating that its offer is a proposal and that the complainants signed documents waiving their right to cancel the contract. In some cases, the business refuses to issue a refund, and in other cases it has offered partial refunds.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 20 complaints about Apex Professionals, LLC in the last 36 months, our standard reporting period. Of the total of 20 complaints closed in 36 months, 20 were closed in the last year.
These complaints concerned :
4 regarding Advertising Issues
3 - Advertisement misrepresented a service
1 - False or unsubstantiated claims in advertisement
1 regarding Billing or Collection Issues
1 - None of the Above - Credit, Billing or Collection Complaint Issue
6 regarding Contract Issues
1 - Failure to honor a contract or agreement
1 - Invalid or false contract
3 - None of the Above - Contract Complaint Issue
1 - Work performed outside the terms of the contract or agreement
2 regarding Refund or Exchange Issues
1 - Failure to honor refund, exchange or credit policies
1 - None of the Above - Refund or Exchange Complaint Issue
7 regarding Sales Practice Issues
2 - None of the Above - Sales Complaint Issue
1 - Sales presentation misrepresented the service
4 - Sales presentation used dishonest sales practices
These complaints were closed as:
18 Resolved
9 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
2 - Company offered a partial (less than 100%) settlement which the consumer accepted.
5 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
2 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
2 Administratively Closed
2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
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Government Actions
BBB has no information regarding government actions at this time.
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Advertising Review
BBB has no information regarding advertising review at this time.
Additional Information about Apex Professionals, LLC
Apex Professionals, LLC is currently using an Alpine, Wyoming location as a mail center. This location is only a virtual office. They are licensed and/or permitted to do business at this location with the City of Alpine. The mail center sorts and distributes the mail to the appropriate division or contractor within the business. They do not have a physical location which they do business out of. They travel around the United Stated using conference and/or meeting rooms to do their business with local consumers.
As of 02/17/2009, the City of Reno Business License office confirmed this business does not have an active Reno business license.
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BBB Copyright and Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with Apex Professionals, LLC, please let them know that you contacted BBB for a BBB Reliability Report.
ID: 90008129
Report as of September 30, 2009 22:13
Copyright© 2009 Better Business Bureau