We got a low single-letter building (B I think) a few years back, and it was pathetic, one of the worst units in (now) 100 exchanges.
And we were owners!!! They didn't realize that because we came in on an RCI Bonus Week. I could tell they immediately copped their superior attitude, gave us that bottle of awful sugar-water fake champagne, and carted us off.
The guy in the golf cart that took us to our unit sprung the maintenance survey scam on us the minute he opened the door. That was our first experience with it and there were so many things wrong with the unit that we thought it was for real, that they really wanted the list of things that were wrong.
Like a dummy, I put one together and we hauled our sorry selves off to the fruit breakfast by the swimming pool, flies and all.
I bet they thought we were just a couple of dufuses from the Ozarks.
I have never had a bad unit at Westgate. You will find that most of the negativity of Westgate is because of their sales staff not the units.