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Vistana Owner Services (reservations) will no longer confirm reservations for guests/renters - in other words, they won't speak directly to your guest and confirm their reservation over the phone.
A couple of options to work around this:
1) Do a conference call along with your guest to...
NEWS: Starwood Vacation Network
NEWS: Starwood and Interval International
NEWS: Starwood is starting a new points program
NEWS: WKORV-NN - Nanea Construction
NEWS: Can we still rent our Starwood Timeshares?
NEWS: Starwood spinning off timeshare division
NEWS: Interval Leisure Group...
Starwood Historical Maintenance Fee Database
Starwood Right of First Refusal History
Starwood Resort Ratings and Reviews
Starwood Forum FAQ's:
Introduction to VSE/Starwood
How to Rescind a VSE/Starwood Developer Purchase
Flex Option FAQ
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