char2007
TUG Member
- Joined
- Feb 4, 2018
- Messages
- 4
- Reaction score
- 1
- Points
- 113
- Resorts Owned
- Casa Ybel
I booked a week online through Wyndham's own Extra Holidays just before Christmas for the first week in April (week after Easter). I paid the deposit through their link that took me to Paypal and received the confirmation email. One month later, I receive an email from both Paypal and American Express (the card I used), stating that my deposit was returned. I immediately started calling Wyndham, and the first person to answer said that they were probably overbooked but I could stay at another of their Kauai resorts. I stated that I had $5000 worth of plane tickets and I didn't want to stay anywhere else. So he gave me another number to call. So far, over the past week, I have talked to reservation specialists, timeshare representatives, customer support for Wyndham, and an accountant for Wyndham. These were not people I requested to speak to, it's the crazy chain I've been routed through. So far, I still have nothing in writing that says I have a guaranteed reservation now that my deposit was returned. I've been told that my reservation still exists for the Shearwater by several people, but no one wants to take my deposit.
I wouldn't be as worried about all of this if the first person I spoke to hadn't said they were probably overbooked and they would accommodate me in one of their 'lesser' timeshares. I do not own through Wyndham, I'm just a renter.
Has anyone had a similar experience? Does anyone have any advice. I don't want to get there in April and find that I'm being shipped off to one of their other resorts.
I wouldn't be as worried about all of this if the first person I spoke to hadn't said they were probably overbooked and they would accommodate me in one of their 'lesser' timeshares. I do not own through Wyndham, I'm just a renter.
Has anyone had a similar experience? Does anyone have any advice. I don't want to get there in April and find that I'm being shipped off to one of their other resorts.