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Westin St John delays

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by applekor, Jul 23, 2018.

  1. applekor

    applekor TUG Member

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    We just got notified that on the Virgin Grand side that buildings 33,34,41,42 are delayed and will not be ready for our check in for Feb24th. They will put us in a similar size villa ....Yada,yada,yada.
    Tom
     
    Last edited: Jul 23, 2018
  2. SandyPGravel

    SandyPGravel Guest

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    Wonder what the delay is? Odd that they know now that those 4 will not be ready. Wonder why 31 & 32 will be ready and not 33 & 34? I could understand the buildings around the main pool, but I thought the hillside damage wasn't as catastrophic.
     
  3. ekinggill

    ekinggill TUG Member

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    Could it be that their focus for repair is where Vistana owns inventory they would like to be able sell? I’m sure the rationale will be stated as continuing construction on those buildings impact the fewest guests.
     
  4. sachia007

    sachia007 TUG Member

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    I know the original notification said we'd be notified in 5 days if we were going to have to be moved for our 2019 stay..... we are well past the 5 day point, has anyone been contacted? We are in bldg. 33 and I haven't heard anything.
     
  5. DavidnRobin

    DavidnRobin TUG Member

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    I emailed Samuel Hugli regarding a plumbing issue with our villa (since the drywall is being removed) - he wrote back the next day. You could try him. But I suspect 5 days is not long enough for that decision.

    Also, they are not required to give you your exact villa - only equivalent.
    Did you ever read my bee story in one of my trip reports? Upon checkin - we were informed that we couldn’t stay in our villa (due to bee hive in wall).
     
  6. OCsun

    OCsun TUG Member

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    Thanks for the update, I was wondering if they gave you any indication of how long the delay will be. We are scheduled to use our unit in building 41 seven weeks after you. An island delay is normally longer then a stateside delay.
     
  7. OCsun

    OCsun TUG Member

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    David I do remember your Bee Story. Do you know if they are required to at least put you in a villa with the same amount of bedrooms. We have a three bedroom pool villa and we need all three bedrooms.
     
  8. DavidnRobin

    DavidnRobin TUG Member

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    Yes, they would have to get you a 3Bd, but it could be in other phases.
    Hope it works out.
     
    OCsun likes this.
  9. mpc5473

    mpc5473 Guest

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    Shockingly, it looks like they wont be done by late March.....

    Dear Westin St. John Owner,

    The continuing reconstruction efforts of The Westin St. John Resort Villas remain on track for the planned reopening Jan. 4, 2019, as previously communicated. Teams are working diligently to restore your Home Resort, ensuring the same quality standards you’ve come to expect.

    While overall construction timelines are anticipated to be met, we do foresee some delays within the Virgin Grand Phase in buildings 33, 34, 41 and 42. To preserve your 2019 vacation reservation at your Home Resort, we have taken measures to secure accommodation in an alternative villa/phase for your scheduled arrival. Please expect receipt of your new reservation confirmation in the same villa type* you have reserved along with a copy of the cancellation of your existing reservation within 10 to 14 business days.

    If you are not going to be vacationing at your Home Resort in the 2019 Use Year, the following alternatives are available:
    • Through the Vistana Signature Network™ (VSN), you can reserve a stay at The Westin St. John Resort Villas for a later date in 2019 or at one of the other 21 villa resorts in the VSN collection, based on availability. Log on to vistana.com to reserve online.
    • Request StarOptions® banking for your 2019 Use Year (valid for use through Dec. 31, 2021).
    • Request assignment of your Week or Points Use Right with the full trading power of your Home Resort with Interval International® for use through Dec. 31, 2021. While there is no fee to assign your Week or Points Use Right, at the time you initiate a vacation exchange request, Interval will collect its current exchange fee.
    • Convert your week to loyalty points from the Starwood Preferred Guest® program for use at more than 6,500 hotels and resorts across 29 unique brands.
    To assist with any inquires or reservations, you may contact The Westin St. John Service Team via email at ownerservices.usage@vistana.com or call at 800-579-7153.

    Sincerely,
    [​IMG]
    Suzanne Clark
    Vice President, Club Membership Services
     
  10. alexadeparis

    alexadeparis TUG Review Crew: Rookie TUG Member

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    I wonder if those particular buildings suffered more damage than others or if there were other problems discovered once they removed the walls, etc.
     

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