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Westin Nanea - observations

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by luv_maui, Jun 8, 2017.

  1. EnglishmanAbroad

    EnglishmanAbroad Guest

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    They whisked our paperwork away pretty quickly but I think I remembered the main points. If we wanted 'more Maui' as they put it, weighing up $52K for 230,000 SO at Nanea EOY against $5-6K resale for 148,100 EOY at WKORVN to add to what we already have there didn't take a mathematical genius. They'd have to have upped the incentives many fold.
     
  2. blondietink

    blondietink Guest

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    Still have the paperwork. 155,000 annual Staroptions for $61,225 plus $895 closure costs. Total $62120. Minus $25,990 for our SVV unit for $36,130 new money. plus 60,000 Starpoints and 4 of those certificates to buy more Starpoints. First use year of 2019.
     
  3. farsighted99

    farsighted99 Guest

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    Don't believe anything they say. They lie. They told us we could easily resell and used WKORV resell rates (Nanea wasn't open at the time and obviously never had a resale); didn't explain "Voluntary" vs. "Mandatory"... and a great deal of other things. We never would have bought into Nanea if we had really known what was going on. And had no idea how hard it would be to make a reservation for the 81,000 home options we signed up for. I didn't find TUGBBS until much later. The place is gorgeous, but all that money upfront is basically lost. Hopefully we'll get use out of it for awhile, but am still mad that I fell for it.
     
  4. EnglishmanAbroad

    EnglishmanAbroad Guest

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    I'm not sure how quoting WKORV/N resell rates, even as Mandatory resorts, would be a great selling point because from what I see on Redweek they are reselling at an average of around 20-25% of developer pricing.

    I think it was your previous comments I had in mind when I asked a question about the SO they were selling and the flexibility of reserving 1,2,3 bed at the 12 month window. The sales 'closer' seemed to indicate that your options were 'targeted' at a specific villa size/view category when I made a comment that 'with such a low inventory of 1BR units wouldn't purchasers of a low number of SO for 1BR simply be overwhelmed by the purchasers of more SO targeted at 2BR/3BR looking to downsize and take more days in a 1BR'. I should have pressed for more detail but by then I was on my 3rd free coffee and 6th cookie.
     
    Maui_ed likes this.
  5. dsmrp

    dsmrp TUG Member

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    Going to Nanea next month. How much do they push to get you to agree to an owner's update or presentation?
    We did external exchange instead of star options this time, so I'm kinda expecting more push on getting us into a presentation.
    With previous stays at other resorts, we were asked maybe a couple of times, we said no, and they usually let us be.
    They could see our units were already in network. But this will be our first stay at a resort in active sales :ponder:

    thanks,
     
  6. ValleyGirl

    ValleyGirl TUG Member

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    5* & Done (again)
    We love the points/presentation. If you keep asking questions then the presentation will go on and on and on and then you will feel obligated to go through several "closes" and then finally end up saying no to the explorer package. The "offer" will continue to come down from the initial High Ball to what seems an affordable Low Ball. If you are patient you will not feel a lot of pressure but it will last more than hour depending on your interaction. Practice these mantras
    "Uh- Huh", "That's Nice", "No were not interested" - repeat!
    On the other hand you can expect to receive "Trade Up" offers as well. They will give you a trade for Vistana and "then you will be in network with star points" for only 35,000 - yada yada yada.
    Good Luck
     
  7. EnglishmanAbroad

    EnglishmanAbroad Guest

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    Don't know how hard they push as we've always said yes to them. I suppose they might 'up' the incentive to attend if you knock them back initially. To me it's a chance to learn a bit more about what's going on (although admittedly most of that is already published on here) and take advantage of a free breakfast/coffee/cookies etc. I suppose it depends how much you value 90 mins of your vacation time as the $100 resort certificate we got didn't even cover the taxes on the 2BR at Nanea.
     
  8. farsighted99

    farsighted99 Guest

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    I own a one-bedroom at Nanea. You mean when I show up next January they are gonna hound me to go to one of these? LOL! fat chance. Fool me once....
     
  9. taterhed

    taterhed TUG Member

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    Worldmark x2
    I'm sorry you're so bitter. It's coming across very loud and clear.

    Your bitterness and regret won't get your money back. It will ruin your vacations if you let it.
    As a friendly and kind gesture, I suggest you focus on using and enjoying your vacations. The resort is a very nice (looking, I've not stayed there) resort and the area is idyllic.

    As I've said before, I'm glad we rescinded, cancelled and bought resale. But, I often feel that I would have spent more quality vacation time--time that is now lost to me--with kids and family if we had just purchased from the developer years ago. Money comes and money goes....but the kids grow older and those opportunities with family and friend do NOT ever come back.

    The resorts will not 'hound' you for updates, but they will certainly use every resource to offer you incentives for updates at every turn. Check-in, hang tags, free food, courtesy desks etc.... Don't answer the phone, reply to the voicemail if required. (use cell phones for personal communications)
    If you say no, and please don't ask again.....then it generally stops. Firm, resolute politeness is the correct response. If you feel that your vacation is being denigrated or imposed-on by the folks trying to 'up-sell' you, then simply, politely ask to speak to a manager. Explain that your vacation is being impacted, negatively, by sales efforts. Get the name, time, date and details. If you are still being pursued or inhibited, then call corporate and get a real person on the phone. Not a lowly, hourly phone operator, but an actual CS rep in corporate. Send the information including the manager's name, date, time comments etc.... This will likely cure your problem for quite a while.

    My opinion? Be firm, polite and stoic. "No thank you, I'm not interested....please do not ask me or my party during the rest of our visit? Thank you!" This is likely all you need. The employees will prefer polite honesty over angry retorts etc....

    Enjoy your time....it's an amazing opportunity to be able to vacation on Maui that most people dream about.
    Time is fleeting.....
     
    TravelTime, mjm1, Maui_ed and 3 others like this.
  10. Moparman42

    Moparman42 Guest

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    I just returned from Nanea on my first owner stay. I am a first time owner and bought from the developer over a year ago. I will say I had some buyers remorse and was hoping I wouldn't regret purchasing Nanea instead of WKORV. I spent 7 days there and even walked through WKORV for an apples to apples comparison. I am actually glad I bought my timeshare from the developer. the SPG and Marriott gold for extra points had brought me back twice since I purchased and this was my first owners use. I like the updates as they give me points and/or activities. I am actually considering purchasing a EOYE week to go with my odd week I own now. From the developer. I was looking at resale WKORV and I can find them for about 7-9k (2 bedroom) when I can purchase direct for about 3 times that with all the flexibility of a developer property. It really all comes down to how you use it, IF you use it.. So, the Nanea is gorgeous and they are working out the new resort kinks. and the owners update is all about who you are and where you are in life. want more? then get an offer and an explorer package, if not, take the sunset sale and relax.. nobody says you HAVE to buy, and you will almost always learn something you didn't know. almost...
     
    TravelTime and Maui_ed like this.
  11. DavidnRobin

    DavidnRobin TUG Member

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  12. r1lee

    r1lee TUG Member

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    Wow, talk about promotion. I like the part of "who you are and where you are in life"
     
    melissy123 and Tucsonadventurer like this.
  13. Moparman42

    Moparman42 Guest

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    I know it sounds weird, but purchasing my first timeshare was a great move for me and my wife. Nobody ever says that it it even sounds strange when I say it. But I took my first vacation at 45 years old and this purchase got me to maui 4 times since. so, for me it works. I talked my kids out of it as they are not ready. If it sounds like a promotion, it's just because I am actually happy with my purchase. Of course, when I go to sell it, my tune should change dramatically.. lol.. As far as my quote, it makes sense. I was in the right place for a timeshare to work for me, my kids aren't. something to consider before anybody buys one, whether developer or resale.. but just so you know, I am a real person, real first time owner, real first time stay at Nanea.. not paid in any way, although that would be real nice.. I may have to look into that.
     
    TravelTime, Maui_ed and taterhed like this.
  14. TravelTime

    TravelTime TUG Member

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    Happiness is the most important thing is buying a timeshare. I am happy to hear you are happy with your purchase. We are also new to timeshares, having only been involved with timeshares for less than a year. We have had some great vacations for much less than it costs to stay in a small hotel room. TUG has been super helpful to us in learning how to effectively utilize our timeshares. TUG has saved us many times from making mistakes.
     
  15. TravelTime

    TravelTime TUG Member

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    What did you buy? Where, what size, what view? Is it annual or EOY?
     
  16. DavidnRobin

    DavidnRobin TUG Member

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    I was in same boat (busy life, little vacationing) for years - and bought Vacation from SVO (VSE) - luckily I found TUG in time (Dec 2015) and rescinded $70K WKORVN OF (now $20K?) - and bought multiple resale Westin VOIs - we love them and have great vacations. It can be done w/o buying from the Developer.
    We are about to enjoy 17 nites on Kauai, and then 19 in Maui in Sept.
    Always try and make the most out of the vacation purchase - regardless.
    Enjoy.
     
    Last edited: May 28, 2018
  17. blondietink

    blondietink Guest

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    It would have been annual, but we did not buy anything. Kept our SVV and Lagunamar. Hawaii is not an option for us on a regular basis due to the airfare from Buffalo, NY and the fact we have to pay for 4 people.
     
  18. Vacationgoer

    Vacationgoer Guest

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    Anyone has experience to rent out your Westin Nanea weeks? We became owners in March this year, in fact, own quite a bit, with the idea to rent our weeks/options out to cover maintenance costs, but have not pursued any rentals yet. Any experience and advice would be much appreciated.
     
  19. ValleyGirl

    ValleyGirl TUG Member

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    5* & Done (again)
    We rented our 2BR Resort View July 4th week for 3,500. This more than covers our Maint fee. We used this week in 2017 but were unable in 2018. Used Red Week.
     
  20. dlca1

    dlca1 TUG Member

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    Hi All

    Was hoping to get some recommendations for Nanea building # requests.
    - This is via StarOptions. We own Ocean View at WKORVN, but there was no availability and thought we would give Nanea a try.
    - We have two little kids.

    Thanks in advance!
    dlca1
     
  21. dsmrp

    dsmrp TUG Member

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    Bldg #1 is closest to the ocean, walking path, and the kiddie pool, man made beach area.
     
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  22. Vacationgoer

    Vacationgoer Guest

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    Thanks for the reply. Here are two questions: 1. In Westin Nanea, which one is easier to rent out, 1BR or 2BR (both resort view) villa? 2. You said you used Redweek to rent yours out, I have used Redweek too but never used TUG to rent out. Any insights about the pros and cons using Redweek as opposed using TUG to rent Westin Nanea weeks? Look forward to any replies.
     
  23. farsighted99

    farsighted99 Guest

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    Nanea has 1, 2 and 3 bedroom units. Most are 2 bedroom. One-bedroom units are hard to come by.
     
  24. dlca1

    dlca1 TUG Member

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    @dsmrp Thank you for the feedback.
     

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