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Waikoloa Sales Pitch

Discussion in 'Marriott Vacation Club' started by Charlie Jones, Oct 7, 2017.

  1. Charlie Jones

    Charlie Jones Guest

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    I vacationed at the Waikoloa Vacation Club recently. I love the renovations and the hotel. However, I made the very stupid mistake to accept the MVC sales pitch. They offered 25K reward points or $150 in discounts to some local shops. I chose the $150.

    I’ve been to maybe 8 or 9 sales presentations over the years and I’ve spent some coin to join MVC. All my past presentations were very professional. I work in a sales/customer type role and discuss business with sales people quite often. In all my previous presentations, I have been upfront and very genuine with the sales person that I am or am not interested in spending money at the sales meeting. I don’t beat around the bush. I set the expectation if I am interested or if I am definitely not interested.

    I told them upfront, in the 1st 5 minutes that I was not going to buy anything. I was just want updates to properties and changes to the system to book. The sales guy acknowledge that and started the presentation. He was very good socially, discussing his family, how he met his wife, etc. Like this is going to soften me up. (NOT). He progressively transitioned into a pure sales pitch. When I told him again, I'm not spending money, he was still in that sales pitch mode known as "I know I can switch him to buy".

    Then he told me he was bringing in his sales manager. While we waited a few minutes, we heard the customers next to us say they didn't want more points because it's getting costly to maintain the points.

    Then the this sales manager showed up and started off not polite but not either pleasant. Just business. So he goes into a sales pitch, tells me what a great off he has and I'll never seen another this good again. I told him I'm not interested to buy at this time. Then he started getting upset. Telling me it's a great deal. I countered that I can buy a Marriott timeshare online for a lot less money. That statement really got him mad. He said "Do you really think Marriott would let you enter that into the system? You will be stuck with it with no flexibility or service". So I gave him a look of disinterest. Then he went to his backup plan and offered me a "repurchase". That is a timeshare lease Marriott repurchased from a customer. This offer was less than half the 2nd offer they made. It was a pretty good offer and came with all the Marriott services. But... I had already said, from the very beginning that I was not going to buy anything this year. He went ballistic by then. I should note, Waikoloa's sales office is a closed environment. You can hear the offers that other sale people are offering. This sales guy started yelling at me and went into a temper tantrum. He was screaming. I won't mention his name but I will say that he was way less than "presidential". So here I am, getting yelled at, screamed at and I'm wondering why he thinks this is going to convince me to buy. I have to say, that last offer was very tempting. But instead of being respectful and talking more about it, he rushed into his scream-fest. And then he shuffled his papers and walked out on us, like a frustrated cry babying child. He was not "presidential" at all.
     
  2. Quadmaniac

    Quadmaniac TUG Member

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    This is not much different from my experience at Ko Olina last week. I posted it in another thread. They seem to be getting more aggressive and desperate.
     
  3. VacationForever

    VacationForever TUG Member

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    Would you please explain? I have never heard of this.
     
  4. jhac007

    jhac007 TUG Member

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    Ko Olina BC, Waioha BC, Crystal Shores (2 Gold), Kierland, Ocean Pointe, Eagle's Nest, Vistana BC, Villas at Doral, Mizner Place, Star Island

    Maybe he and his family were not having regular meals!
     
  5. Quadmaniac

    Quadmaniac TUG Member

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    I would assume he is referring to a hybrid package where they sell you a week and the corresponding number of points so the total points with the points from the week works out to be about $7.60ish per point.

    Essentially the sell X week worth say 2500 points and sell you another 2500 points for a total of 5000 points for around 37K.
     
  6. davidvel

    davidvel TUG Member

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    So sad that Marriott has gone this way. For the past 7 years since inception of their great club, this story is repeated over and over. With points its just too easy to do simple math by looking at the number of points needed for a week where you want to go, then comparing how expensive it is to buy and maintain. With rare exception, its almost always more than booking directly with Marriott.

    Stupid club is hard to sell, and new crop of salesperson believe its your duty to buy. I think its fair to give names. My salesperson was Lonnie in Tahoe. Same type, who told me he had a mortgage to pay and showed me his toddler and wife he needed to feed, that he would struggle with if I didn't buy. Desperate and pathetic.
     
    Last edited: Oct 12, 2017 at 1:17 PM
    TheTimeTraveler likes this.
  7. VacationForever

    VacationForever TUG Member

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    It makes sense now. Thanks.
     
  8. buzglyd

    buzglyd TUG Member

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    That's called commission breath.
     
  9. StevenTing

    StevenTing TUG Member

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    I’ve never had an experience like that. There are times I wish I did so I can record it on my phone and send it to Marriott for review and training.
     
  10. rthib

    rthib TUG Member

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    Please send a note to Marriott. Just let them know as a owner you found it very unprofessional and that you expect more from Marriott since as an owner, bad behavior on their sales staff reduce the value of your properties.
     
  11. Charlie Jones

    Charlie Jones Guest

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    I didn't get into the details because the manager was already acting poorly. But your description is similar to what I think I heard.
     
  12. Charlie Jones

    Charlie Jones Guest

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    I assume the MVC monitors this bulletin board. I left enough clues in my note that anyone familiar with MVC Waikoloa's sales office know exactly who I am talking about.
     
  13. Quadmaniac

    Quadmaniac TUG Member

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    I sent a message to Marriott from their contact info area and sent them links to the numerous threads about the presentations and failures of late including my experience. I got a call back from a customer service manager who says they are really sorry about the experience and will look into it. She seems sincere in the phone but who knows what will really be done.

    I received the feedback survey from my stay at Ko Olina and mentioned it there as well. Hopefully they will get the message that their behaviour is unacceptable.
     

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